Rock the Diner Scene as a General Manager at Ed's Easy Diner Cheshire Oaks is one of the largest Designer Outlet Malls in Europe, and is located in Ellesmere Port, north of Chester. With 106 seats, it is one of the largest Ed's Easy Diners, ready for the considerable number of visitors to the 145-plus shops. And now there's even more reason to come Lead the Rock 'n' Roll Revolution At Ed's Easy Diner, we’re not just serving food; we’re dishing out nostalgia, capturing the spirit of classic Americana with every meal. Our diners are more than just places to eat—they’re destinations where memories are made. Now, we’re on the hunt for an inspiring and driven General Manager to lead our team and keep the soul of Ed's Easy Diner thriving. What You’ll Do: As the General Manager, you’ll be the maestro of our diner, orchestrating everything from the kitchen to the front of house. You’ll be responsible for creating an exceptional dining experience, fostering a vibrant team culture, and driving the business forward. Your leadership will ensure that every guest leaves with a smile and a story to tell. Key Responsibilities: Take full ownership of the diner’s operations, including service, kitchen, staffing, and financial performance Lead, coach, and inspire a passionate team, ensuring they deliver outstanding service and embrace the Ed’s ethos Maintain the highest standards of food quality, safety, and cleanliness, ensuring compliance with all health and safety regulations Develop and implement strategies to increase sales and profitability, while managing budgets and controlling costs Create a welcoming, fun, and engaging atmosphere for both guests and team members Handle guest feedback and resolve any issues with professionalism and a focus on creating positive experiences Monitor and analyse performance metrics, using insights to drive continuous improvement and innovation Build strong relationships with suppliers, ensuring we always have the best products for our iconic dishes Champion the Ed's brand and values, making sure they shine through in every aspect of the diner What We’re Looking For: Proven experience as a General Manager or in a senior management role within a high-volume restaurant or hospitality environment A charismatic leader with a passion for delivering exceptional guest service and a love for the rock 'n' roll vibe Strong business acumen, with a track record of driving sales and profitability Excellent communication and interpersonal skills, with the ability to build strong relationships with both team members and guests A proactive and solution-oriented mindset, with the ability to thrive in a fast-paced environment A commitment to maintaining high standards of quality, safety, and cleanliness Flexibility to work varied hours, including evenings, weekends, and holidays What’s in it for You? We’re offering more than just a role; we’re offering an exciting career with a range of amazing benefits: Feast on Savings : Enjoy 50% off your total bill for you and 5 friends across all our brands—because great food is meant to be shared Exclusive Discounts : Access special offers on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App. Stock Up on Favourites : Get 20% off at Carluccio’s retail gift shop & deli. Secure Your Future : Benefit from free mortgage advice and access to our Financial & Wellbeing Centre. Access Your Pay Anytime : With Wage Stream, you can tap into your earnings whenever you need them. Stay Well : Take advantage of our Healthcare Cashplan and Employee Assistance Programme (EAP). Referral Rewards : Earn bonuses by referring friends to join our team. Career Advancement : Enjoy excellent opportunities for growth and development within our diverse brand portfolio. Flexible Working : Find a work-life balance with flexible scheduling options. Performance Bonuses : Earn more with bonuses that reward your dedication and success. If you’re ready to lead a team, inspire great service, and keep the spirit of Ed's Easy Diner alive, don’t wait—apply now and let’s create something legendary together