Main area: Administration
Grade Band: 5
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday - Friday - Happy to discuss flexible working.)
Job ref: 437-6914518
Site: Edenfield Town, Prestwich
Salary: £29,970 - £36,483 per annum pro rata
Salary period: Yearly
Closing: 24/02/2025 23:59
Job overview
An exciting opportunity has arisen for an enthusiastic, dynamic, forward-thinking Administration Manager to join the Administration Senior Management Team at the Adult Forensic Service. Our Forensic Mental Health service provides treatment, rehabilitation, and aftercare for people who are mentally unwell and who are in the criminal justice system. Our wards specialize in each part of a service user’s recovery and aim to prepare the person for life in the community.
This role involves supporting the Administration & Operational Support Manager with the day-to-day running of the administration services and assisting with the delivery of the National Key Performance Indicators (KPI's). This role gives you the opportunity to focus on service change & improvement and implement any required service improvements.
The ideal candidate will be highly organized, efficient, and able to work well under pressure. You will have strong HR and leadership experience and experience managing a large group of staff. You will be expected to manage your own workload while managing, monitoring, and delegating the activities of the administration teams across the Adult Forensic Service.
Main duties of the job
The post holder is responsible for the delivery of high-quality management of the Division Administration Services, including but not limited to Administrative Supervisors, Medical Secretaries, Team Secretaries, Ward Administrators, and Management Secretaries/PAs within your managed area. The post holder will assist in the development of staff teams to ensure quality of service and that all performance targets are met.
The post holder will also ensure that national standards are met within their area and provide a confidential, efficient, and service user-friendly approach to each service within the division.
You will provide admin management to support the administration teams and will be responsible for developing administrative systems to ensure robust monitoring of the service.
You will work as part of a wider multi-disciplinary team to ensure the effective running of the service. The role includes staff development, reviewing, maintaining, and developing new standardized operational processes, policies, and procedures, working with the Operational Services & Performance Manager to implement and embed these into day-to-day practice.
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford, and the borough of Wigan, as well as a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England, and beyond.
Greater Manchester is one of the world's most innovative, original, and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment, and dining options, wherever you go, you will experience a great northern welcome with people famed for their warmth, humour, and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills, and are encouraged to generate new ideas that improve care for our service users.
Detailed job description and main responsibilities
See attached detailed job description and person specification:
* Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays
* 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
* Cycle to work scheme
* Salary sacrifice car scheme
* Blue Light Card Discounts
Person specification
Education/Qualifications
* Must be educated to degree level or equivalent knowledge gained through relevant experience.
* Management qualification or equivalent.
* Advanced skills in the use of all packages within Microsoft Office i.e. Excel.
* Working knowledge and training of all Trust systems and IT systems.
Experience
* Managing change in a controlled environment.
* Contact with service users.
* Extensive experience of line management of individuals and teams.
* Experience of using office equipment.
* Working in a confidential environment.
* Previous experience working in a customer care environment.
* Experience of working in an administration management setting.
* Experience of managing resources efficiently.
Skills and abilities
* High communication standards, with the ability to speak to people in a polite, courteous, and friendly manner.
* Time Management.
* Team building skills and relationship building.
* Prioritization of tasks.
* Proven organizational skills.
* Problem solving skills.
* Excellent report writing skills.
* Excellent negotiation skills in dealing with difficult situations.
* Excellent judgmental and analytical skills.
* Patient administration background.
* Knowledge of the patient administration system.
Important Information about working for GMMH:
All positions within the Trust are subject to satisfactory pre-employment checks. For further information on the checks required, please visit the NHS Employers website.
Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.
The Trust is also committed to safeguarding children, young people, and vulnerable adults and requires all staff and volunteers to share this commitment.
We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example, BAME, Disabled, and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.
Use of Artificial Intelligence (AI) when writing job applications
A candidate may utilize the help of AI when writing job applications. The assessment of an application is made on its entirety, and most times AI-generated content does not fully grasp the context and requirements of the job one applies for, thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real-life examples of one’s achievements, success, and challenges.
We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.
Sponsorship
We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website.
If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.
Do you have experience outside the NHS?
We want to attract and retain people with diverse skills and experience to deliver inclusive healthcare services to our communities.
We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.
**Please note, this vacancy may be closed at any time if sufficient applications have been received**
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties, and as such, this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Natalie Purcell
Job title: Operational Services & Performance Manager
Email address: Natalie.purcell@gmmh.nhs.uk
Telephone number: 0161 938 4679
As a service user, relative, or carer using our services, sometimes you may need to turn to someone for help, advice, and support.
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