We have an exciting new vacancy for a Reception Manager to join our team at Basingstoke Country Hotel. This woodland hotel features 121 rooms in attractive landscaped courtyards and is located just 5 miles outside of Basingstoke town centre. It is easily accessible by bus, with a bus stop located right in front of the hotel, and it's situated just off the M3 for those who prefer to drive.
Benefits include:
* Career development opportunities throughout the UK
* Significant staff discount rates when staying at one of our 60 hotels in the UK.
* 50% discount off food and drink if staying at one of our hotels.
* Friends and family hotel stay discounts.
* Reduced membership at our Leisure clubs
* Free meals on duty (when applicable)
* Free Uniform (if applicable to your role)
* Up to 28 days holiday including bank holidays per annum.
* Auto enrolment pension scheme
Your duties will include:
* Running our busy reception desk in a professional manner with customer service at the forefront
* Managing and training the front office team
* Maximising revenue and minimising loss within the Department
* Ensure all monies, floats and accounts are managed effectively.
* Support other departments and be part of the Duty Manager Rota
* Operationally be involved with checking guests in and out.
The successful candidate will be organised, punctual and well-presented, with excellent communication and customer service skills. Knowledge of Opera would be advantageous.
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