Job Title: Service Technician
Location: Field-based South East and South West England
Type: Permanent, Full-time, 37.5 hours per week
We are seeking a motivated Field Service Technician to join our client's team. As a leading water technologies company, we are at the forefront of ecological transformation, making a positive impact on the planet. This is a fantastic opportunity for someone who is looking for a different type of role. My client is open to considering candidates with a customer service background as long as they are happy to be in a field-based role.
Key Benefits:
1. Competitive salary + overtime + commission
2. 25 days annual leave (plus your birthday off)
3. Company vehicle + Fuel card
4. Comprehensive pension scheme
5. Structured progression opportunities
6. Flexible benefits
Responsibilities:
1. Ensuring client sites receive appropriate water hygiene services and comply with industry-specific and Health & Safety legislation.
2. Communicating with customers to ensure satisfaction and promptly reporting any issues.
3. Developing and maintaining relationships with key clients and colleagues.
4. Completing field documentation and reports using ZetaSafe, Word, and Excel, ensuring timely circulation.
5. Making proactive recommendations for system improvements.
6. Maintaining an inventory of tools and spares for water hygiene works.
7. Ensuring personal and others' safety, complying with legislation and reporting incidents.
8. Achieving set KPIs and targets.
9. Updating water industry knowledge and carrying out Legionella and TVC sampling.
10. Conducting general water hygiene temperature monitoring, shower clean and descales, and cold water storage tank inspections.
11. Assisting with cooling tower cleans and disinfections.
12. Liaising with the Water Hygiene Supervisor on technical issues.
General Requirements:
1. Experience in mechanical servicing from any industry
2. Experience in planned and preventative maintenance work
3. Good basic IT knowledge, experience with emails, and proficiency in Google apps.
4. Ability to work independently or as part of a team.
5. Full UK driving licence (essential)
6. Excellent communication, punctuality, and presentation skills.
7. Willingness to learn and develop.
8. Excellent time management and multitasking abilities.
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