NexSys is a leading global supplier delivering best of breed Innovative ERP+ solutions. We have over 40 years’ experience delivering award winning solutions for more than 600 customers across the UK, Ireland and Europe. Our success is built upon world class software, tailored by our industry expertise and delivered by our world class service. To learn more about our company, please visit www.nexsys.co.uk.
Reporting to the Head of Consultancy, the SYSPRO Consultant will be responsible for the delivery of quality implementations and service days across a variety of projects, resulting in a positive customer experience and a reference-able customer.
This will include all aspects of the project life cycle, including business analysis, process mapping, system configuration, technical assistance, training, software specification, implementation documentation and post-implementation support.
To implement SYSPRO ERP and all associated software on client sites throughout the UK to provide the best possible solution for the customer within the agreed scope of the project. (Further travel may be required, particularly to Ireland, occasionally to Europe and potentially world-wide).
To import data into SQL databases and to manipulate data within SQL tools and scripting for reporting purposes to support value adding management information.
To deliver quality training courses, either prescribed or tailored to the customer's needs, around SYSPRO and other NexSys software.
To provide rigorous and structured software testing for bespoke and standard software products, ensuring all issues are fully documented and escalated appropriately.
To create process documentation and user guides.
To provide telephone and remote access support from the Manchester office or home as required.
Management of Quality
To escalate all project issues to the project manager and be on hand to provide technical, application and management guidance in order to ensure the right outcome for the customer, whilst securing the future revenue stream for NexSys Syspro.
To work with the rest of the implementation team to resolve customer issues and ensure all projects have a successful outcome for the customer.
Education and Training
To show motivation and self-discipline in gaining SYSPRO certifications and learning new modules and features of SYSPRO and associated products. This will include self-learning and learning in groups.
To share your knowledge with the wider support and consultancy teams, to ensure the business benefits from your understanding of new features of the software.
Customer Management
As with any member of the NexSys team, there is an element of customer management that comes with the role. The customer must be at the heart of everything we do.
To work with the head of projects to ensure that customer expectations are met, the necessary consultancy is delivered and that the solution is fit for purpose and is documented clearly for hand off to the support manager.
To assist the support team if questions arise relating to areas of a project you have been involved with or areas of the software that you are experienced with.
To liaise with the specialist services team in order to resolve project issues or to offer advice and guidance on any support issues currently with that team.
To maximise any revenue opportunities discovered whilst on-site with the customer, including the sale of more service days, training, software or hardware and infrastructure.
Essential Skills:
* Knowledge of a tier 2 ERP product
* Good Business Process Knowledge
* Ability to deliver training and product knowledge
* Ability to translate customer requirements into specifications
* Use of process mapping tools
* Self-motivated
* Ability to build rapport with customers and internal teams
* Ability to think laterally under pressure
* Ability to make independent decisions
* Good analytical and problem solving skills
* Ability to focus on delivering objectives for the customer
* Excellent written/verbal communication
Desirable Skills:
* Knowledge of SYSPRO
* Knowledge of Payroll applications/payroll process
* Knowledge of planning & scheduling and/or warehouse software
* SQL Server scripting experience
* Data Manipulation
* Report writing skills
* VB Scripting / C
* Net tools, Visual Studio .net
* XML
* Windows Servers & operating system knowledge
With colleagues and customers all over the world, we’ve created a highly dynamic and international work atmosphere. The business that we are in is constantly evolving and because of this, there is always an opportunity to further your professional and personal growth.
As a NexSys employee, you can count on:
* An attractive salary
* An ambitious and international working atmosphere
* Appealing secondary benefits
* Being part of a growing, innovative, and ambitious organisation with a wide array of potential future career opportunities
For any queries, please get in touch at k3recruitment@k3btg.com.
At NexSys, we pride ourselves on offering equal opportunities regardless of race, nationality, cultural background, gender, age, marital status, maternity/pregnancy status, sexual orientation, gender identity, disability, religious or political belief.
We care that our business creates a diverse and inclusive culture where everyone is respected and can be themselves. We create a better and more sustainable business for our employees, our partners, the communities we work in and our customers through building non-discriminatory procedures and practices. At NexSys, every individual has an equal chance to apply and be selected for posts pre-employment and an equal chance to be trained and promoted while employed with the organisation.
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