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Helpdesk Operator
Location: OX3 7L
Shift: Monday to Sunday (Shift patterns - 8am to 4.30pm, 9am to 5.30pm, 2pm to 10.30pm, 8pm to 8am)
Pay: £11.50 per hour + holiday pay, or £12.90 per hour without holiday pay (increased rates foro bank holidays, evenings and weekends)
Contract: Temp to April 2025
Requirements: DBS (issued within last 3 months)
Responsibilities:
1. Incoming and outgoing calls and provide accurate information to callers promptly
2. Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system
3. Ensure service requests are passed on to the appropriate department
4. Dealing with client representatives such as Trust/Client Management Team, Clinical Leads, All NHS Trust Staff
5. Coordinating the daily work flow between Services Team (Housekeeping, Hard FM, Porters).
6. Source any additional information in order to respond to Trust staff enquiries accurately and efficiently
7. Proactively provide customers with information on outstanding work requests
8. Undertake general administration to support the department, ensuring all service standards are met....