Description
Angels In Your Home is currently seeking a LHCSA Intake Specialist who serves as the primary point of contact for our clients and their families, ensuring a positive experience with our home care services. The Intake Specialist is responsible for managing the intake process for new clients seeking home care services. This role involves assessing client needs, coordinating initial assessments and authorizations with Insurances and Case Managers, and ensuring a smooth transition into care along with addressing inquiries, resolving concerns, and providing support to enhance client satisfaction.
Key Responsibilities:
* Client Support: Respond promptly to client inquiries via phone, email, and in-person, providing accurate information about services and resolving any issues. Work with Insurances, Nurses and Case Managers to determine client needs and eligibility for services, gathering necessary information to create care plans.
* Communication: Act as the primary point of contact for prospective clients and their families, providing information about services and guiding them through the intake process. Maintain clear and compassionate communication with clients, families, and caregivers to ensure understanding and satisfaction.
* Documentation: Accurately document client interactions, concerns, and resolutions in the agency's database ensuring compliance with regulatory requirements and agency policies.
* Scheduling: Coordinate and schedule initial visits and assessments with appropriate staff, ensuring availability and client preferences are considered.
* Problem Resolution: Investigate and resolve client complaints and feedback, escalating issues when necessary to management.
* Collaboration: Work closely with care coordinators, nursing staff and other team members to ensure continuity of care and client satisfaction.
* Education: Provide clients and families with resources and information on available services, including care plans and support options.
* Follow-Up: Maintain communication with clients during the intake process to provide updates and address any questions or concerns. Conduct follow-up calls or visits to ensure client needs are met and to gather feedback on services received.
* Data Entry: Input client information into the agency’s database, ensuring accuracy and confidentiality.
* Reporting: Prepare regular reports on consumer feedback and trends for management review.
Requirements
* Education: HS Diploma or GED required. Associates or Bachelor’s degree in social work, healthcare administration, or a related field preferred.
* Experience: 1-2 years of experience in home healthcare intake, customer service, or a related field is prefered.
* Skills:
o Strong communication and interpersonal skills.
o Excellent organizational and multitasking abilities.
o Attention to detail and ability to maintain confidentiality.
o Proficient in Microsoft Office Suite and experience with electronic health record (EHR) systems.
* Certifications: CPR/First Aid certification is a plus.
We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you have the skills and experience we are looking for and are passionate about helping others, please submit your application for consideration.
Angels In Your Home is an Equal Opportunity Employer and prohibits Discrimination and Harassment of any kind. Angels In Your Home is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Benefits:
* Health Insurance
* Dental Insurance
* Vision Insurance
* 401K
* Paid Time Off and holidays
* Sick Pay
* DailyPay
* Professional development opportunities
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