Time Appointments are working on behalf of a leading logistics company based in Ipswich are looking for a motivated and experienced Customer Service Team Leader to join their friendly team!
Duties & Responsibilities:
* Managing day-to-day commercial relationships with existing and potential customers
* Overseeing and developing transport operations within Cargo markets ensuring service met customer expectations
* Lead the Customer Service desk - mentoring colleagues and ensuring smooth daily operations
* Acting as the primary contact for customer complaints - resolving service-related issues effectively
* Managing account reporting including compiling and transmitting KPIs
* Ensuring accurate order processing including quotations, freight rates and cost updates
* Coordinating data accuracy, order management and system updates
Skills & Experience Required:
* Experience managing a team
* Previous shipping and logistics experience
* Dealing with escalated queries
* Ability to work under pressure and to tight deadlines
* Excellent communication skills