Job Description
Product Manager Contract
Required:
10th March start
12-24 month Contract
Up to £450 Inside IR35
3-4 days a week in office in Manchester
No Visa sponsorship available
Contact Centre Modernisation Programme (Gov experience)
Experience and Skills:
* Extensive Contact Centre Knowledge: Proven experience with contact centre operations and solutions, including technologies like Natural Language Call Steering, Call Recording, Work Force Management, Call Transcription, and Call Alerting1.
* Product Management Expertise: Strong background in product management concepts, prioritization techniques, and design methodologies, preferably in an agile delivery environment1.
* Large-Scale Project Experience: Previous involvement in large-scale contact centre migrations
* Stakeholder Management: Demonstrated ability to build and maintain relationships with executive sponsors and wider business teams1.
* Waterfall methodologies
* Communication: Excellent communication skills at all levels, with the ability to influence, negotiate, and make effective decisions1.
Role Overview:
We are seeking an experienced Product Manager to lead the product vision and strategy for our Contact Centre Modernisation Programme. This role will be crucial in driving the transition from Discovery to Alpha phase and...