We're looking for an exceptional team member with strong administrative skills to join this busy department as a Service Coordinator to cover a 12 month maternity contract. You'll provide scheduling and administrative support to both the internal and external customers. This includes handling general customer service, invoicing, cost estimations, reporting, and processing service contracts.
Main Responsibilities for the Service Coordinator
1. Be a brand ambassador, embodying company values at all times
2. Handle incoming phone calls and emails from customers and the internal team
3. Resolve complaints and escalate them if needed
4. Communicate with external and internal customers to manage service requests smoothly
5. Ensure accuracy in work orders and submit all service-related paperwork promptly
6. Create and manage cost estimations within the CRM, following customer and contract conditions
7. Process spare parts orders for accepted cost estimations
8. Follow up on outstanding purchase orders, cash payments, and open cost estimations
9. Monitor system orders, such as open delivery notes or missing pricing, and resolve issues
10. Investigate and resolve technician stock take queries
11. Address service invoice queries, generate necessary credit paperwork, and maintain smooth invoicing
12. Generate daily, weekly, and monthly customer reports as required
13. Efficiently schedule work ...