We are Anchorage Chambers.
Anchorage Chambers has been Nominating & Supervising Individual Voluntary Arrangements for over 5 years and aims to create a relaxed but highly professional atmosphere in a great location within the heart of Salford Quays. We're determined to grow and develop not just our business, but our people too.
We are a growing & fast-paced Insolvency practice looking forward to working with motivated, hard-working & positive individuals.
OVERVIEW OF THE IVA SUPERVISORY ROLE.
Working under the Insolvency Manager, the Supervisory Case Manager will be responsible for all aspects of post-appointment IVA following the initial meeting of creditors right through to closure - maintaining compliance with internal policies, the Insolvency Act, Insolvency Rules, and relevant Statement of Insolvency Practices (SIPs).
ROLE AND RESPONSIBILITIES
The main duties of the IVA Supervisory Case Manager will be categorized into three areas:
IVA CASE MANAGEMENT.
* Assist in completion of tasks across all campaigns to ensure KPIs are adhered to.
* Manage a portfolio of clients from meeting of creditors through to closure.
* Liaise with clients, creditors, and other third parties as necessary.
* Provide support to our outsourcing partners in relation to Supervisory functions as and when required.
* Ad hoc duties and projects as required.
SYSTEM TESTING.
* Review and test functionality throughout the case management software to ensure performance is as expected.
* Identify areas of system improvement to enhance efficiency and provide feedback as appropriate.
* Perform regression testing of any new system functionality to be released.
* Assist in data cleanses and system migrations as and when necessary.
COMPLAINTS HANDLING.
* Assist the complaints department in relation to complex complaint queries and escalations.
* Assist the Insolvency Practitioners with any regulatory complaints as required.
KNOWLEDGE AND SKILLS
* A good understanding of all aspects of post-appointment IVA and objection handling.
* Excellent organization skills and able to prioritize and manage workload.
* Excellent communication and interpersonal skills.
* Attention to detail.
* Ability to work in conjunction with other teams and provide support where necessary.
* Problem solving and analytical skills.
ESSENTIAL CRITERIA
* GCSE Math and English (Grade A-C or equivalent).
* Good general IT skills and the ability to adapt to new systems.
* Ability to multi-task and work to targets.
* Strong communication skills - must be able to communicate effectively in writing and verbally.
PROBATIONARY PERIOD - After your probationary period, there may be an option to work hybrid 1 - 3 days per week.
HOURS: Our business hours are between 9am - 7pm Monday to Friday (No weekends).
DESIRABLE CRITERIA:
* Previous experience in working in personal insolvency.
* CPI/CPPI/PIP.
Job Types: Full-time, Permanent
Pay: £25,000.00-£28,000.00 per year
Benefits:
* Company events.
* Company pension.
Schedule:
* Monday to Friday.
* No weekends.
Work Location: In person
Reference ID: AC/S-2024
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