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CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees and growing.
At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals we work with the company's values in mind; Connect, Deliver and Evolve.
About the Role
Job title: Head of Account Management
Hours: Full time
Contract: Permanent
Location: Bradford, Hybrid 3 to 4 days per week in office
Skills and Experience
* Proven experience in a senior leadership role, 10 years
* Experience managing a team of account managers
* Experience managing large accounts and ensuring compliance
* Strong leadership skills with experience managing senior-level professionals
* Excellent relationship building, negotiation, and stakeholder management skills
* Strategic mindset with the ability to drive innovation and service improvements
* Commercial acumen and experience managing financial performance and budgets
* Ability to work in a fast-paced, dynamic environment and handle complex client needs
* Strong communication, presentation and problem-solving skills
* Ability to analyse situations, problem solve and provide pragmatic advice
* Comfortable working proactively in a fast-paced environment with a varied workload
* Trusted adviser for Head of Legal, Senior Leadership and the wider CTM business
* Excellent written and verbal communication skills with high attention to details
The Head of Account Management Crown is a senior role that will be responsible for leading and managing the account management team to drive strategic client relationships, to contribute to the revenue growth and retention through superior client retention and satisfaction. The role will also be responsible for managing a small portfolio of clients. This role reports to the Director of Client Services and to the General Manager.
Required of all CTM Positions
* Embrace CTM’s core values of Connect, Evolve, Deliver.
* Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
* Ability to work independently as well as part of a team.
* Appropriate and professional written and verbal communication.
* Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests.
* Creative and analytical thinking with strong problem-solving and consultative skills.
* Demonstrates calm under pressure – is a proactive contributor and eager to learn.
* Proficiency in Microsoft Office Suite.
* Ability to do basic math.
* Ability to read and interpret information.
* Regular and reliable attendance.
Why CTM?
Reward & Recognition
CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.
As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.
Employee Wellbeing and Flexibility
The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well-known wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.
Sustainability Focus
CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:
* Annual Volunteer Day Leave to support a charity/cause of your choice
* Offsetting all CTM employees’ travel
* Partnership with South Pole – supporting sustainable community projects (local & global)
* Paperless office initiatives & recycling options
If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.
CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
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