Job responsibilities: Please note for a specific detailed job description for this vacancy, please see attached job description. The post holder has day to day line management responsibility for administration staff with the Care Group. The Operational Support Manager will be visible and support in creating an open, accountable culture where the administrative teams are confident and skilled. They will demonstrate effective communication, staff engagement and be available to address issues and solve problems from the administration staffwithin their Care Group. Demonstrate a culture of openness Communicate clearly, concisely with compassion. Lead, motivate and develop the team Take an active role, in collaboration with the Group Management team Demonstrate strong negotiation, mediation and persuasion skills with diplomacy and tact in work situations to achieve objectives The Operational Support Manager will lead the monitoring of operational performance within the Care Group advising the General Service Manager as necessary; specifically, the Operational Support Manager will ensure effective and timely management of the Care Group's Cancer and Breast Symptomatic Performance, Patient Target Lists, In-patient, and outpatient waiting lists and key governance processes. Monitoring PTLs Analyse, manipulate and interpret waiting list data/information to support planning and performance Have oversight of multiple administration and clinical systems (IPM, NHS e-referral, SCR, ADT Dashboard, ICR, CRIS, other systems) Effective management of both inpatient and outpatient waiting lists Monitoring and investigating DATIX incidents Reviewing and updating risk registers Contributing to management of complaints Supporting the General Service Manager with the delivery of the Care Group's operational and administrative services. This will include managing an administration team and monitoring of both national and local Key Performance Indicators. Managing day to day sickness, attendance, and performance of the teams in the care group Ensure robust systems are established for appraisal / monitoring, continual development of all administration and clerical staff Monitoring performance in various ways Working with clinical teams to set new KPIs/targets for the Care Group The post holder will work closely with other specialities within the division and understand the collaborative work which affects the other Care Groups within their Division. Working with specialities on projects like: 6-4-2 Scheduling Procurement/ Equipment The Operational Support Manager will ensure existing operational processes and plans are adhered to. This is in addition to assisting the team to instigate programmes of work and operational change within new and ongoing improvement plans within the delegated Care Group. Be actively involved in service productivity Further Faster Programme Lead and assist on workstreams regarding performance and productivity Understand and identify issues within Care Group financial budgets. Work alongside clinical team to streamline and improve current processes and procedures The Operational Support Manager will oversee administration teams and will possess personal qualities and skills to deal competently with day-to-day operational issues as they arise. They will support work streams within their speciality to contribute to the achievement of the CIP target for the Care Group. Take an active involvement in facilitating further idea generation for Cost Improvements Plans (CIP) Organise sessions and bring together new proposals Quality impact assess possible new initiatives Deputising for the General Service Manager as and when required.