Support Administrator - Poulton-Le-Fylde, FY6 8JX (Office Based)
* £25,000 to £27,000
* Full time (35.25 hours)
* Monday to Thursday 08:45 to 16:45
* Friday 08:45 to 16:00)
Role Summary
Utility Collections are ambitious, vibrant and rapidly growing debt recovery agency within the energy industry. We are looking for a Support Administrator based in Fylde Coast area to work within the Quality & Assurance department of our operations.
In addition to developing close working relationships with both our staff and our Energy Supplier Clients the primary purpose of the role is to deliver excellent administrative support in relation to the full of range of services we provide.
Duties will include:
1. To provide general administrative support ensuring that accurate account records are maintained in accordance with service requirements.
2. QA checks and auditing of all client accounts, capturing outcomes effectively on CRM.
3. Acting as a contact point for external Field agents.
4. Fielding queries from varying internal / external channel via email and telephony.
5. Collating & distributing varying paperwork in relation to the booking of Court & Warrant applications.
6. Scheduling of third-party suppliers including Meter Operator Engineers, Lock Smiths, Shutter Engineers, Dog Handlers etc.
7. Coordinating the diaries...