Below is a refined version of the job description, with improved formatting and focus on clarity:
Client:
Securitas Security Services
Location:
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
3d1ebcbbbd50
Job Views:
7
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
About the Role
The role...
To provide comprehensive support within the Data Services Department, working a 9-hour day (including a 1-hour unpaid lunch break) between 08:30 and 17:30. You will handle inbound and outbound phone and email queries, manage order entry processes and forms, and support other departments during peak times. The position is on-site at our Waterlooville office.
What you will do...
* Process customer requests, including order processing and account management.
* Develop skills to complete Data Services Levels (1-4).
* Work collaboratively to meet customer requirements and service levels.
* Support other departments during busy periods.
* Manage access control cards and requests on a rota basis (one full day per week).
* Assist with administrative tasks as needed.
* Support the Track and Trace department when required.
* Handle technical requests as necessary.
* Complete training courses to develop new skills.
* Support team members and perform other duties as assigned.
* Respond promptly and professionally to all calls and emails.
* Manage customer, supplier, and other queries from start to finish.
* Maintain high standards of customer care and communication.
What you will need...
* Excellent interpersonal and communication skills.
* Strong customer service skills, capable of communicating at all levels.
* Self-motivated with the ability to see tasks through.
* Ability to follow instructions and procedures.
* Proficiency in MS Office & Excel; adaptable to new systems.
* Willingness to learn new technologies.
* Professional appearance and attitude.
* High integrity, especially with sensitive information.
* Ability to prioritize, manage workload, and multi-task.
* Work well under pressure in a fast-paced environment.
* Proactive approach and willingness to share best practices.
* Uphold Securitas Core Values: Integrity, Vigilance, Helpfulness.
* Teamwork skills.
* Flexible working hours, including holiday and sickness cover.
* Experience in administration and signalling technology (preferred).
* Experience in a security environment (preferred).
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