About The Role
Job Title: Talk Community Customer Service Officer
Hours: 37
Salary: £25,183 - £27,269
Contract: Fixed Term
Contract end: 31/03/2026
Closing date: 25/04/2025
Interview date: TBC
The role
Deliver and promote an excellent Herefordshire Council Customer Service to the whole community in accordance with Corporate Customer Service Standards and in line with the Talk Community strategic approach.
What will you be doing?
To deal effectively with and resolve all customer enquiries by providing an excellent telephone, face-to-face and digital customer service.
About You
As a Customer Services Officer you will:
* Be a flexible individual able to deliver advice and services on behalf of the council and partner organisations.
* Have front-line experience, excellent communication skills, and a passion for assisting the public and problem solving.
* Relate well to the community.
* Hold GCSE Maths and English grade C or above and a recognised computer skill certificate (ECDL) or equivalent.
We Offer
* A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
* Starting Salary of £25,183 - £27,269
* Pension Scheme Enrolment in the Local Government (LGPS)
* Career progression: clear pathways to progress
* Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum with line manager approval.
* Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
* Employee Assistance Programme: 24/7 access to support and counselling
* Payment of professional membership fees
* Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
Why Choose Us?
You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector.
One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all-age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.
How to apply
To apply for a position, please upload an up-to-date CV and a supporting statement demonstrating your experience, skills and abilities for the role. If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox. Good luck, we’re looking forward to meeting you!
Creating an Inclusive Workplace
Employee Network Groups play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs. We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered. #J-18808-Ljbffr