Customer Team Leader
Location: 164 Longstone Street, Lisburn, BT28 1TT
Pay: £13.32 per hour
Contract: 25 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.
Full, paid training provided.
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
What you’ll do
1. Provide friendly and thoughtful service, managing the store and handling challenging situations.
2. Develop your team's capabilities through coaching and training, fostering an inclusive culture.
3. Ensure that the store remains safe, legal, and fully operational.
4. Manage diligence checks and stock accuracy to enhance customer experience.
5. Support your store manager by deputising when they’re not working and delivering HR processes.
6. Lead the introduction of new products and services, implementing change with your team.
7. Build relationships and engage with the local community, supporting the Co-op community plan.
This job would suit people who have
1. A genuine care for the needs of customers and members.
2. The ability to balance leading and supporting your team while working on the shop floor.
3. Excellent people skills to build positive relationships.
4. Strong organisational and problem-solving skills.
5. A desire to learn, grow, and develop leadership skills.
6. Flexibility to work a variety of shifts.
Why Co-op?
1. Full, paid training and dedicated support for personal development.
2. 30% discount on Co-op products plus 10% discounts on other brands (increasing to 20% on payday weekends).
3. Pension scheme with up to 10% employer contributions.
4. Wagestream – access to a percentage of your pay as you earn it.
5. 36 days of holiday (including bank holidays, pro rata for part-time colleagues).
6. Virtual healthcare services for you and your family.
7. 24/7 employee assistance service.
8. Rotas shared three weeks in advance and accessible on your phone.
9. Cycle-to-work scheme.
Building an inclusive workplace
We want to build diverse teams and welcome applications from everyone. We aim for our stores to be inclusive environments where our colleagues can reach their full potential. We celebrate our differences and recognize the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process. We're part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who meet the minimum criteria for a job.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
As part of the application process, you’ll need to complete two online assessments, taking around 20 minutes.
We reserve the right to remove a vacancy before the scheduled closing date. #J-18808-Ljbffr