We have an exciting opportunity for a Medical Receptionist / Care Navigator to join our friendly practice team.
Are you enthusiastic, conscientious, reliable, forward thinking, patient focused and motivated, that cares about patient services and could help us promote patient excellence?
This rewarding role which offers training within a supportive team may be just for you - we would be very pleased to hear from you.
Main duties of the job
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
About us
Cirencester Health Group is situated in the thriving capital of the Cotswolds, a well-connected historic market town with fantastic amenities.
We are based across two practice sites within walking distance in the centre of Cirencester.
The medical receptionist / care navigator will be supported by a reception team leader, 6 GP partners and 5 salaried GPs, a nursing team of 8, clinical pharmacists, paramedic, urgent care team and a frailty service, we also have experienced management and administration teams to further support your role.
Cirencester Health Group is CQC rated good, uses SystmOne clinical system and has over 12,000 patients.
We are looking to build on our established team to ensure we are sustainable for the future.
Job responsibilities
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
1. Maintaining and monitoring the practice appointment system
2. Process personal, telephone and e-requests for appointments
3. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
4. Signpost patients to the correct service
5. Booking appointments for external agencies
6. Process incoming and outgoing email
7. Initiating contact with and responding to, requests from patients, team members and external agencies
8. Process repeat prescriptions, ensuring they are processed accurately and efficiently
9. Read code data on practice system
10. Photocopy documentation as required
11. File and store records as required
12. Data entry of new and temporary registrations and relevant patient information as required
13. Input data into the patients healthcare records as necessary
14. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
15. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
16. Accept payment for private medical work
17. Manage all queries (including administrative queries) as necessary in an efficient manner
18. Accept deliveries from couriers
19. Ensure the pathology samples are collected
20. Carry out system searches as requested
21. Maintain a clean, tidy, effective working area at all times
22. Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested.
Person Specification
Qualifications
* GCSE grade A-C in English and Maths
Personal
* Polite and confident
* Flexible and cooperative
* Motivated
* Ability to work under pressure
* Sensitive and empathetic in distressing situations
Skills
* Ability to work as a team member
* Effective time management
* Clear, polite telephone manner
* Good interpersonal skills
* Problem solving and analytical skills
* Ability to follow policy and procedure
* SystmOne user
Experience
* Experience working in a GP practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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