Customer Service Advisor - Financial Services - Work from Home Potential!
How does it sound to earn £25,714.00 from day one with a rapid rise to £27,032.00 once you hit the required competencies?
We're looking for empathetic and supportive colleagues to join our existing team servicing a well-known high street banking client based at Tulketh Mill in Preston!
Job Description:
What's in it for you?
* Be part of our rewarding pay progression scheme with a salary between £25,714.00, rising to £27,032.00
* Work 40 hours per week between 8am - 8pm, Monday - Friday on a 7-week shift rota with 2/7 Saturdays between 9:30am - 5pm.
* Option to work from home after completing your qualifying period - full equipment provided.
* Modern & vibrant office with free parking, great transport links, on-site canteen, plus several retail & food stores nearby.
* Internal career progression platform called INSPIRE, which helps many colleagues develop into a multitude of roles.
* Access to exclusive discounts, benefits, and cash back for all Capita employees and their families.
* 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
* Bank Holidays off (Christmas Day, Boxing Day, and New Year's Day are non-working days).
* Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and more!
* Voluntary benefits designed to suit your lifestyle.
* Access to our Employee Network Groups, representing every strand of diversity.
What you'll be doing:
* Understanding customers' financial situations and providing options and solutions.
* Building rapport and having meaningful conversations with customers.
* Embracing learning, coaching, and development to continuously improve your skills.
* Sharing ideas to improve the customer service experience.
* Making a real difference to people's lives.
* Dealing with vulnerable customers and their complex needs.
What we're looking for:
* Comfortable speaking with customers over the phone.
* Excellent standard of both spoken and written English.
* Making decisions considering the risk to the client and impact to the customer.
* Navigating around our systems and ensuring all details entered are accurate.
* Ensuring all regulatory requirements are adhered to through training and compliance.
* Experience dealing with customers with complex needs, preferably in a call centre environment.
Essential experience - we require a minimum of one of the below:
* Strong experience in a call centre customer service role.
* Proven experience in a clerical environment.
* Robust experience in a healthcare environment dealing with vulnerable clients.
* Experience using multiple computer systems.
Desirable experience:
* Experience of working in a collections environment.
* Experience of working in Financial Services.
What will happen next:
* Choose apply now to fill out our short application.
* Your application will be reviewed by our global recruitment team.
* You will be invited to attend a video interview.
* If successful, you will be invited to attend a second stage on-site in Preston.
We're an equal opportunity and Disability Confident employer, committed to providing an inclusive recruitment process and working environment for everyone.
Location: Chorley, United Kingdom
Time Type: Full time
Contract Type: Permanent #J-18808-Ljbffr