Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Junior Arrears Specialists to join our dynamic and growing team in Uxbridge, London. We are looking for candidates with outstanding customer service skills to deal with the servicing of mortgages throughout the complete cycle, delivering workout solutions to customers experiencing payment difficulties, and managing the delivery of the litigation process via liaison with the appointed solicitors. This is a hybrid role, with the expectation of 3 days per week office attendance following a 6 month period of office based training. As an Junior Arrears Specialist, you will be developing your skills in:- Delivering accurate and timely processing of mortgage administration activities and other various daily tasks. Regular communication with customers who are experiencing payment difficulties. Discussing and negotiating arrears workout options e.g., arrangements, capitalisation, loan workouts, shortfall sales, etc. Monitoring agreed workout strategies to ensure they are complied with and taking further action where appropriate. Creating and submitting referrals to your line manager for all requests outside mandate. Analysing problems, thinking creatively, and making effective decisions in an appropriate timescale. Regular interaction with solicitors, courts, and bailiffs to ensure the litigation process is proceeding satisfactorily. Essential Skills: Recent experience in a phone based customer service role Recent experience within the Financial Services Industry Able to consistently deliver outstanding customer service Confident and empathetic telephone manner. Excellent attention to detail. Able to work to tight deadlines Be able to analyse problems, think creatively and make effective decisions in the appropriate timescales Demonstrate strong English verbal and written communication skills Demonstrate self-reliance and motivation Benefits: Salary of £30,000 per annum Hybrid working Private medical insurance Salary Sacrifice Pension matched up to 8% 25 days holiday per year bank holidays EAP Enhanced maternity and paternity Wellbeing and Volunteering days Eye care contribution Life Assurance About Pepper Advantage The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.