Description Suffolk County Council – Landmark House, Ipswich IP1 5PB - Hybrid £26,421 per annum (pro rata for part time) 37 hours per week - Flexible working options available Fixed term apprenticeship for 2 years When you join the Suffolk Trading Standards team as a Trading Standards Apprentice, we’ll support your development from the start. We’ll help you to play to your strengths, diversify your skills and build an influential and impactful career. With a variety of career paths and learning opportunities to explore, if you’re motivated and passionate there’s no limit to how far your ambition could take you. Reimagine the possibilities. Your role and responsibilities be a supporting member of a demand team to respond to complaints and enquires from the public and businesses carry out intelligence led project work including basic visits and informal sampling as may be required to business premises to ensure compliance with legislation support Trading Standards Officers with enforcement action when necessary, including involvement in criminal investigations, test purchases, seizure of goods, taking witness statements, PACE interviews, and giving evidence in court as required be a key member of our ‘frontline team’ with responsibility to receive and process incoming ‘demand’ into the system. Your apprenticeship Level 4 Regulatory Compliance Officer 16-month course (14 months 2 months for end point assessment). We welcome apprenticeship applications from all ages and backgrounds. There's no upper age limit - it's never too late to start developing new skills. We want to provide opportunities for anyone interested in launching or advancing their career. The apprenticeship you're applying for must build on your qualifications. If you have experience in this field, the apprenticeship you're applying for must be at a higher level. Read the Job and Person Profile (docx) and the Apprenticeship Recruitment Brochure (pagetiger.com). They hold a range of information. During the apprenticeship, you'll be working towards the role described in those materials. You will have the opportunity to receive hands-on training and pursue certification. Completing your apprenticeship does not guarantee a full-time position. However, we are dedicated to helping you find a job. You will have priority access when you apply for vacancies. This applies during the final 3 months of your contract. You will need good communication skills, both verbal and written with an ability to be able to use appropriate vocabulary for a range of target audiences to be able to collaborate well, work in a team and provide support and assistance to others an ability to be able to work independently, be self-motivated and able to progress through a supported training apprenticeship to be creative in relation to problem solving and willing to put forward new ideas a sound understanding of customer service principles and practices the ability to record detail accurately and follow appropriate legal procedures and codes of practice. You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. The team Trading Standards is a law enforcement service, enforcing over 80 different Acts of Parliament covering areas including food safety, fraud, animal health, safety of products, underage sales, and illicit tobacco and vapes, as well as protecting vulnerable consumers from doorstep rogue traders and scams. Officers work with businesses and consumers within the community to make a real difference to people’s lives, whilst working to make Suffolk a Rogue-Free County. You will be part of one of three demand teams, reporting to a Principal Trading Standards Officer. All teams are multi-functional and can enforce all aspects of the work of Trading Standards. The Service is forward thinking and applies Systems Thinking Principles to deliver excellent customer service and staff are encouraged to contribute creative ideas to continually learn and improve. Empowering Everyone We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report. For more information Please contact Mary Strang for a casual conversation. You can reach them by calling 01473 260659 or emailing mary.strangsuffolk.gov.uk How to apply Step 1 - Read the Job and Person Profile (JPP) (docx). Step 2 - Click ‘Apply Now’ to start your online application. Step 3 - Upload a supporting statement indicating how you meet each of the criteria in the ‘Person Profile’ section of the JPP. You should use the Supporting Statement template. Please use Arial font size 11 and keep your statement to a maximum of two sides of A4. Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitmentsuffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. Closing date: 11.30pm, 14 November 2024. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. LI-Hybrid