Job Description
Who we are:
We provide high quality care and support to older people; people with physical and learning disabilities; people with mental health needs; dementia; carers and clients families. This extends to respite care for families and carers.
We operate services across Bournemouth, Christchurch and Poole, ranging from Residential Homes, Day Services, Supported Living sites and Reablement Home Care.
The role:
We have a great opportunity for an Administrative Assistant to join our supportive and hard-working team at Coastal Lodge.
Coastal Lodge is a 40 bed home divided into 4 units situated in Bournemouth. Each unit has 10 bedrooms and a communal lounge, dining and kitchenette. The service is for short term rehabilitation and reablement care and support.
Key responsibilities will include:
1. Responding to enquiries from clients, families, and professionals, ensuring they are directed to the appropriate team member or resource efficiently and courteously.
2. Performing administrative tasks, including drafting letters, internal communication, reports, forms, and templates with accuracy and attention to detail.
3. Managing and maintaining confidential records, including creating and interrogating data within specialised IT systems, ensuring data integrity and compliance with confidentiality requirements.
4. Providing com...