Job summary To support the General Manager with the Paediatric services within the acute Trust including medical staff management, Macgregor Ward, PAU, SCBU and to support A&E. The Service Manager will be responsible for the operational delivery of pathways within the paediatric service. This includes liaising with The Lead Nurse for Paediatrics, Site office and Matron regarding nurse management. Main duties of the job The post holder will support the divisional General Managers in the operational management of the service across the Family Health Division to include paediatrics, obstetrics and gynaecology, community children's nursing and children's therapies. About us Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4thin the country for recommended place to work. We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core. Date posted 26 February 2025 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year Per annum Contract Permanent Working pattern Full-time Reference number 203-FH1025 Job locations Warwick Hospital Lakin Road Warwick CV34 5BW Job description Job responsibilities Division management team, including General Manager, Associate Medical Director and Matrons. Associate Director of Operations Family Health Division Services. Clinical Service Leads for Division and the service multi-professional teams., ward managers. Risk and Complaints Managers. Medical secretaries, ward clerks and other administrative support teams within the service / Division. Patient Access Team. Admissions team Outpatient appointment centre. Information department. Divisional Human Resources Manager, medical staffing managers and divisional recruitment team. Divisional Finance Analyst, Divisional Accountant and department staff. Clinical coding department. Values The post-holder is expected to promote South Warwickshire NHS Trusts vision: Toprovide high quality, clinically and cost effective local healthcare services that meet the needs of our patients and the population that we serve The post-holder is expected to work in a way that observes the Code of Conduct for NHS Managers as well as following the Trusts world class care standards of behaviour. Performance Management Support the infrastructure which measures performance within the services (including RTT reports, waiting lists, outpatient new to follow up ratios and follow ups over threshold, diagnostic treatment status). Ensure data validation is completed to achieve required national and local RTT targets and milestones. Work across the division to ensure that the emergency access standards are consistently met for all patients. Support the investigation of patient complaints, analysing the issues and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to the General Manager and others to avoid future occurrences. Work with the General Managers to monitor activity levels including outpatients, diagnostics and inpatients across allocated specialities. Develop improvement plans to achieve performance against targets and other imperatives impacting on the Trust. Ensure that all activity is accurately and fully coded thereby ensuring income is maximised and outpatient treatment status recorded for RTT measurement. Participate in monitoring and maintaining compliance with relevant CQC standards. Communication Communicate clearly and effectively with staff to ensure they are kept up to date with divisional business plans and operational requirements. Provides highly complex information regarding performance in a motivational manner which encourages collaborative working in order to deliver against targets. Staff Management To manage designated groups of staff within the specialities as required. Manage timely and effective recruitment and retention of staff in conjunction with the Human Resources department as required. Ensure appraisals are carried out for all staff and targets are achieved. Work with the General Managers to manage absence across the specialties. Participate in the management of leave requests affecting direct clinical care sessions. Ensure optimal use of staffing resources and review workforce requirements as required. Ensure staff are aware of and implement Trust policies and procedures and establish and implement local guidelines, policies and procedures as appropriate. Ensure that the Trust's policies on conduct and performance are adhered to and communicated effectively to all staff. Ensure that all staff are working to maintain a healthy and safe working environment. Participate in disciplinary investigations within the service. Support medical staff colleagues on recruitment of temporary and permanent medical staff. Operational Management To be responsible for the day to day management of delegated areas of responsibilities. To consider reports from the information team, ensuring problems are identified and action taken to improve performance. To manage the daily flow of patients through specialities ensuring local/ national targets are achieved eg inpatient diagnostics within 24hrs. Financial Budgetary Management To manage delegated budgets effectively and within the resource constraints agreed during budget setting. Support the use of service line reporting to support and inform financial management. Support the service teams to ensure that sustainable and recurrent CIP plans are in place and delivered. Quality/Governance Corporate and Clinical, Patient Feedback Participate in monitoring and maintaining compliance with relevant CQC standards. Contribute to the achievement of CQUINs relevant to the division. Support the divisional risk and governance team to investigate, plan and implement response to incidences and complaints. Advise on changes to Procedures following patient complaints, which may impact on other areas. Promote the corporate and clinical governance frameworks within the division. Represent the General Manager To represent the General Manager as required. Job description Job responsibilities Division management team, including General Manager, Associate Medical Director and Matrons. Associate Director of Operations Family Health Division Services. Clinical Service Leads for Division and the service multi-professional teams., ward managers. Risk and Complaints Managers. Medical secretaries, ward clerks and other administrative support teams within the service / Division. Patient Access Team. Admissions team Outpatient appointment centre. Information department. Divisional Human Resources Manager, medical staffing managers and divisional recruitment team. Divisional Finance Analyst, Divisional Accountant and department staff. Clinical coding department. Values The post-holder is expected to promote South Warwickshire NHS Trusts vision: Toprovide high quality, clinically and cost effective local healthcare services that meet the needs of our patients and the population that we serve The post-holder is expected to work in a way that observes the Code of Conduct for NHS Managers as well as following the Trusts world class care standards of behaviour. Performance Management Support the infrastructure which measures performance within the services (including RTT reports, waiting lists, outpatient new to follow up ratios and follow ups over threshold, diagnostic treatment status). Ensure data validation is completed to achieve required national and local RTT targets and milestones. Work across the division to ensure that the emergency access standards are consistently met for all patients. Support the investigation of patient complaints, analysing the issues and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to the General Manager and others to avoid future occurrences. Work with the General Managers to monitor activity levels including outpatients, diagnostics and inpatients across allocated specialities. Develop improvement plans to achieve performance against targets and other imperatives impacting on the Trust. Ensure that all activity is accurately and fully coded thereby ensuring income is maximised and outpatient treatment status recorded for RTT measurement. Participate in monitoring and maintaining compliance with relevant CQC standards. Communication Communicate clearly and effectively with staff to ensure they are kept up to date with divisional business plans and operational requirements. Provides highly complex information regarding performance in a motivational manner which encourages collaborative working in order to deliver against targets. Staff Management To manage designated groups of staff within the specialities as required. Manage timely and effective recruitment and retention of staff in conjunction with the Human Resources department as required. Ensure appraisals are carried out for all staff and targets are achieved. Work with the General Managers to manage absence across the specialties. Participate in the management of leave requests affecting direct clinical care sessions. Ensure optimal use of staffing resources and review workforce requirements as required. Ensure staff are aware of and implement Trust policies and procedures and establish and implement local guidelines, policies and procedures as appropriate. Ensure that the Trust's policies on conduct and performance are adhered to and communicated effectively to all staff. Ensure that all staff are working to maintain a healthy and safe working environment. Participate in disciplinary investigations within the service. Support medical staff colleagues on recruitment of temporary and permanent medical staff. Operational Management To be responsible for the day to day management of delegated areas of responsibilities. To consider reports from the information team, ensuring problems are identified and action taken to improve performance. To manage the daily flow of patients through specialities ensuring local/ national targets are achieved eg inpatient diagnostics within 24hrs. Financial Budgetary Management To manage delegated budgets effectively and within the resource constraints agreed during budget setting. Support the use of service line reporting to support and inform financial management. Support the service teams to ensure that sustainable and recurrent CIP plans are in place and delivered. Quality/Governance Corporate and Clinical, Patient Feedback Participate in monitoring and maintaining compliance with relevant CQC standards. Contribute to the achievement of CQUINs relevant to the division. Support the divisional risk and governance team to investigate, plan and implement response to incidences and complaints. Advise on changes to Procedures following patient complaints, which may impact on other areas. Promote the corporate and clinical governance frameworks within the division. Represent the General Manager To represent the General Manager as required. Person Specification Qualifications Essential Minimum of 1st degree or equivalent Evidence of continuing personal development Knowledge and experience equivalent to Masters Level including Management qualification Experience Essential Staff management and leading a team Desirable Budget management - including monitoring expenditure and identifying savings Experience of developing business cases Operational management experience Skills Essential Understanding of national NHS policy and targets Good interpersonal, oral and written skills including chairing meetings and report writing. Numerate with excellent analytical skills/ability Excellent problem solving skills Advanced IT skills with Microsoft office Ability to negotiate with and influence staff at all levels Desirable Ability to manage time/priorities Personal Essential Well organised and practical approach to work Pays attention to detail Ability to work under pressure in a dynamic environment Flexible Ability to work on own Positive and motivated Other Essential Car driver Person Specification Qualifications Essential Minimum of 1st degree or equivalent Evidence of continuing personal development Knowledge and experience equivalent to Masters Level including Management qualification Experience Essential Staff management and leading a team Desirable Budget management - including monitoring expenditure and identifying savings Experience of developing business cases Operational management experience Skills Essential Understanding of national NHS policy and targets Good interpersonal, oral and written skills including chairing meetings and report writing. Numerate with excellent analytical skills/ability Excellent problem solving skills Advanced IT skills with Microsoft office Ability to negotiate with and influence staff at all levels Desirable Ability to manage time/priorities Personal Essential Well organised and practical approach to work Pays attention to detail Ability to work under pressure in a dynamic environment Flexible Ability to work on own Positive and motivated Other Essential Car driver Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name South Warwickshire University NHS Foundation Trust Address Warwick Hospital Lakin Road Warwick CV34 5BW Employer's website https://www.swft.nhs.uk/ (Opens in a new tab)