Are you a bike fanatic? If so, we’ve got an exciting opportunity for a bike-savvy individual with a passion for delivering exceptional customer service. You'll play a key role in guiding customers through their claims journey—combining your love of bikes with strong people skills to help get them back on the road in no time. Job Title: Claims Advisor Salary: £26,000 plus bonus paid quarterly Location: Redhill Hours: Monday – Friday, 9am – 5pm benefits including: 23 days holiday plus bank holidays, pension, social night outs with the team, brand new offices with pool table, sofa areas and outdoor patio area, cycle to work scheme, life assurance, season ticket loan, enhance maternity/paternity pay, car leasing agreement, paid dental check-up care, referral scheme, trade discounts, merlin discounts. Key Responsibilities: Serve as the main point of contact for bike-related claims, communicating with customers via phone, email, and an online portal. Guide claimants through each stage of the process with clarity and empathy. Perform in-house bike servicing and inspections, including carbon frame assessments. Attend a small number of events annually to provide on-site bike maintenance services. Maintain accurate internal records, claims data, and customer files. Oversee and manage processes related to sales orders, shipments, salvage sales, and recoveries. Identify and report any potentially fraudulent activity. Ensure an outstanding customer experience from beginning to end. Who will suit this role? We're looking for a Cytech-qualified bike enthusiast who’s as comfortable in the workshop as they are speaking with customers. Ideal for someone who: Loves bikes and has hands-on repair experience (Cytech required). Communicates clearly and confidently with all types of people. Stays calm, positive, and solution-focused under pressure. Has basic admin and IT skills (MS Office). Is empathetic, proactive, and takes pride in their work. For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search