Job summary
We are looking to welcome a medical receptionist into Lister Medical Centre. In this essential role at the practice, you need to be able to be focussed and experienced to support and advice the reception team to support the smooth running of front of house reception.
The hours are 30 per week Monday to Friday covering 2 shift patterns alternating.
1. Week 1 - to
2. Week 2 - 1pm to 7pm
Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.
We are looking for a medical receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.
For further information please see attached job description or email for the attention of the management team .
Main duties of the job
The receptionist plays a pivotal role in the experience of patients at our practice,helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
About us
We are a friendly, supportive, democratic, well organised and enthusiastic GMS practice, dedicated to providing traditional family orientated general practice based at a new purpose built single site health centre in Harlow. We currently have approximately 20,000 patients, 5 partners, 3 salaried GPs, a large nursing support team and a vast array of administrative staff.
We are a training practice and also a teaching practice for Cambridge students; we are also a research practice. We have consistent high achievement in all QOF and Enhanced Services areas with an innovative team structure with individual patient lists (around 2,500 per FTE GP). We operate the SystmOne computer system. We are active members of local GP federation and ICB. Lister Medical Centre has easy access to M11/M25, is close to London and Stansted and attractive Essex and Hertfordshire countryside with excellent schools. We offer the NHS pension scheme,6 weeks holiday plus bank holidays (pro rata for part-time) and eye-care vouchers.
Job description
Job responsibilities
Ifyou would like to find out more information about this role, please see theattached job specification.
Person Specification
Qualifications
Essential
3. Good standard of general education with a minimum GCSE Grade C in English and Maths, or equivalent.
Experience
Essential
4. Excellent communication skills, with a clear and polite telephone manner;
5. Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
6. Experience of working with the general public, being sensitive and empathic in distressing situations;
7. Confidence to work as part of a team and ability to "think on your feet";
8. Strong IT and administration skills.
9. Experience of patient and customer facing roles.
10. Experience of telephone call centres
11. Knowledge of implementing a range of administrative procedures