Security staff will be expected to maintain at all times a standard of personal conduct and deportment in keeping with the nature of their duties and the hospital environment. Carry out regular patrols of the site and to report any incidents and/or damage in line with Local Operating Procedures Protection of patients, staff, visitors, contractors and any other legitimate site users property against loss, theft, damage and waste Manage disturbances and the escorting of unauthorised persons off the premises. Provide a Ward/Department presence in situations where patients and/or visitors are being, or potentially being, violent or aggressive. Handle patients (including out-patients), on a face-to-face basis, in circumstances involving violent/aggressive behaviour using the application of conflict resolution techniques. If (or when) required, apply control and restraint techniques as per the approved Care and Responsibility criteria/training to fulfil the duties and responsibilities. Receive & log complaints of crime from patients/visitors and staff. Carry out investigations when required of any loss or breaches of security and report to Supervisor as necessary. Provide security assistance as required in accordance with Trust Major Incident Plan, Missing Patient Policy and Major Non-Clinical Emergency Policy and at the scene of road traffic accidents within hospital grounds. Ensure the safe custody of all lost/found property out of hours. During working hours, take such property to the General Office Assist in the passage of critical information when communications systems fail. Ensure the security/safety of the approved helicopter landing site during landing/ unloading/loading/take off operations of Air Ambulance (or other authorised service user) helicopters. Use of several computerised (or any other) systems in relation to Security and Car Parking Report any untoward incidents concerning members of staff to the Security Supervisor and/or other levels of management. Report & log any criminal acts to the Police and the Security Supervisor and/or other levels of management. The locking and unlocking of designated areas as and when required including lock down protocols to support CBRN exercises and incidents. Respond as required to fire alarm activations as per Local Operating Procedures, including stand down protocols for fire service and liaise with other Trust staff on a site wide basis. Provide emergency assistance to all staff as required (i.e., major incidents/accidents). Be familiar with local assignment instructions and procedures for reporting incidents. To successfully complete mandatory and annual training directives as required by the contract and the trust to ensure personal standards are maintained.