Who are Benefex?
We are a fast-moving technology company and one of the most successful providers of online reward and benefits solutions in the UK. We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in providing an exceptional employee experience. We are striving to create seamless but tangible interactions between employers and employees, making work a rewarding place for every single one of us. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.
Why should you apply?
* Autonomy: manage your own workload and decide how to deliver your work
* Customer ownership: developing meaningful relationships to achieve project success together
* Progression: clear progression path to Senior Consultant
* Learning: develop customer-facing, critical thinking, and technical skills
* Top 10 Employer, Sunday Times Best Places to Work Awards
Great benefits:
£27,500-35,000
Flexible work – choose a working setup that works for you; our only ask is to see you once a month in the office, and you must be based in the UK or Ireland.
25 days holiday plus your local bank holidays
Your birthday off
Two half-day wellbeing days
Healthcare cash plan to cover the costs of day-to-day healthcare
Employee Assistance Plan 24/7 support
Income Protection (75%) and life assurance (4x salary)
Pension scheme
Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave
£50 monthly allowance to spend on whatever takes your fancy; your very own Benefex card will be topped up at the start of each month!
Role Overview
As a Platform Delivery Consultant, you will play a critical role in setting up our customers for success. You will own a portfolio of customers, responsible for both new customers and renewals, leading smaller implementations and supporting Seniors/Leads on larger, more complex implementations.
You will work closely with each customer to ensure we are meeting their needs and they are getting the most out of our platform. This means taking them from requirement refinement and solution design to technical implementation and testing, finally to go-live.
Responsibilities
* Take ownership of a customer portfolio, predominantly formed of key account renewals or lower complexity schemes.
* Gather and document customer requirements, producing detailed designs that address specific customer needs while adhering to best practices.
* Design technical solutions that help customers to achieve their overall project goals, ensuring feasibility of requirements can be delivered within our technology.
* Configure OneHub to meet customer requirements.
* Guide Customers through Customer Acceptance Testing (CAT) phase, ensuring seamless communication, addressing feedback, and facilitating a successful and satisfactory testing process.
* Self-organise and manage your work schedule throughout the year, ensuring effective future utilisation planning.
* Collaborate effectively with a diverse range of stakeholders, spanning internal teams and external parties, to ensure streamlined communications and successful outcomes.
* Proactively mitigate risks within the project portfolio, working closely with the Manager to solve issues.
* Ensure project collateral and tracking measures are accurate at all times.
* Achieve high-quality outcomes for your customers, measured against defects raised, timeliness and NPS.
What are we looking for?
* Technical proficiency: An interest in technology with ideally the ability to program in one language (C# / SQL knowledge would be preferred)
* Some exposure or knowledge of Project Management: Managing multiple tasks across multiple stakeholders, managing risks and issues, prioritising workload.
* A logical & critical thinker: the ability to systematically work through problems.
* Detail-oriented: quality-driven and a meticulous planner.
* Effective communicator: Comfortable communicating complex, often technical, points in ways appropriate to audiences that may vary from non-technical to highly technical.
* Ability to navigate difficult conversations with fairness and empathy.
* Team player.
* Problem solver.
Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.
Our interview process
Benefex understands the need to have a fast and efficient process; the below will all be completed in the shortest time possible.
* Initial informal call with the Talent team
* Online tests in numeracy and logical reasoning
* Interview with the hiring manager and a member of the team
* Final interview with the Director
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.
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