Job Title: Hire Desk ControllerLocation: Slough, LondonSalary: Up to £36,000 per annumReports To: Hire Desk Manager / Branch ManagerAbout the RoleDo you love keeping things running smoothly, talking to people, and making sure no one is left without the kit they need? If so, we’ve got the perfect gig for you! We’re on the hunt for a Hire Desk Controller who’s got a knack for customer service, an eye for detail, and a can-do attitude.You'll be the go-to person for customers, making sure they get the right equipment at the right time—without a hitch. Whether it's answering queries, coordinating logistics, or making sure everything's in tip-top shape, you’ll be the glue that holds it all together.What You’ll Be Doing as a Hire Desk Controller:Customer Service:Be the friendly face (or voice) that customers rely on.Help people pick the right kit for the job—think of yourself as a hire equipment matchmaker.Handle queries, solve problems, and keep customers happy.Hire Desk Operations:Process hire bookings from start to finish like a pro.Work with the drivers and logistics teams to get equipment where it needs to be.Keep schedules tight and contracts spot on—no double bookings on your watch!Sales Support:Spot upsell opportunities—because who doesn’t love a little extra?Provide accurate quotes and negotiate deals like a boss.Stay in the know about all the latest equipment and offers.Equipment Management:Make sure all hired equipment is in great shape and ready to roll.Keep an eye on stock levels—no one likes a last-minute scramble!Work with maintenance teams to sort servicing and repairs.Admin (because it has to be done!):Keep records and paperwork in check.Process invoices and payments efficiently.Track hire periods to make sure equipment comes back on time (chasing people if needed!).What We’re Looking ForSomeone with top-notch customer service skills—if you love a chat and problem-solving, you're halfway there.A master multi-tasker who thrives in a fast-paced environment.Attention to detail—because getting things right the first time makes life easier for everyone.A bit of knowledge about hire equipment or machinery would be great, but don’t worry—we’ll train you up if needed!Confidence using IT systems and Microsoft Office (hire management software experience is a bonus!).Why Join Us?A competitive salary of up to £36,000 per year for a Hire Desk Controller.Career growth opportunities—if you want to move up, we’ll help you get there.A friendly, supportive team that actually enjoys what they do!Sound like your kind of thing? Apply now to be our Hire Desk Controller!Give Ben a call at (phone number removed) or fire over your CV—let’s chat