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Overseas and Chargeable Patients Service Coordinator
NHS AfC: Band 3
Main area: Overseas Visitors and Chargeable Patients Service
Grade: NHS AfC: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday-Friday)
Job ref: 349-SMH-6936541C*
Site: St Marys Hospital
Town: Manchester
Salary: £24,071 - £25,674 per annum, pro rata
Salary period: Yearly
Closing: 29/01/2025 23:59
Job overview
Saint Mary Hospital is looking to recruit a Coordinator for the Overseas Visitors and Chargeable Patients Service. You will be responsible (with support of other Trust staff) for identifying patients who may not be entitled to NHS treatment free at source and ensuring that patients are given the correct information regarding the cost of their treatment.
The post covers all services within Saint Marys Managed Clinic Service and you will work closely with other teams and patients to establish their entitlement to free NHS care. You will regularly communicate with patients, trust staff, and external stakeholders through regular email and letter writing, face to face, via telephone and video calls; therefore, excellent written and verbal communication skills are fundamental to succeed in this role.
High levels of organisation and a keen eye for detail are essential as you will be responsible for managing your own caseload and maintaining accurate records for overseas patients. In order to undertake your activities, you will access several IT systems including Hive and MS Office applications and must therefore have good standards of IT literacy.
There may be exposure to distressing, emotional situations and while you will be supported by the wider team, you will need high levels of resilience and the ability to investigate and solve problems relating to Overseas Visitors with empathy and a non-judgemental approach.
Main duties of the job
To understand and comply with the Department of Health Overseas Hospital Charging Regulations. The role involves the assessment of patients and their relatives to establish entitlement to NHS funded care or liability for the costs accrued for accessing care.
The role includes interviewing patients, gathering copies of documents required to assess entitlement, running reports, and maintaining local records in line with Policy. You will be responsible for raising invoices, responding to queries and complaints through email, face to face, letters, and phone calls. You will liaise with trust staff and external bodies including the home office and the immigration service to assist with patient assessments.
The post holder will meet regularly with their line manager to discuss cases, review and action reports based on evidence available. With support from your Line manager and the wider team, you will develop and maintain your knowledge around the charging regulations.
Working for our organisation
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn and is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health and social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals and community services from across Manchester, Trafford, and beyond, we champion collaborative working and transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient and staff experience, operational effectiveness, and driving research and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre and Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Detailed job description and main responsibilities
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits, and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
We’re looking forward to hearing from you!
Person specification
Education
* Good standard of education
* Evidence of continued development
* Customer Service
Knowledge and Experience
* MS Office experience and skills
* Customer Service
* Working in a challenging environment and conflict resolution
* Working with diverse populations
* Overseas guidance and charging regulations
* Previous NHS or other healthcare experience
Skills and Attributes
* Customer service and excellent communication skills
* Well organised and problem solver
* Non-judgemental and demonstrates confidentiality
* Resilient and emotionally mature
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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