Americold – Helping our customers Feed the World Here at Americold Whitchurch we are now recruiting for a Site Operations Manager (Nights) In this role you will lead and manage overall site performance against key performance measures. Ensuring that both short- and long-term strategic plans are in place & embedded across all areas to create a safe, productive, and service focused environment. You will take ownership of all departments & service functions, acting as a point of contact for any escalating issues. Strive for excellence in each area by challenging & supporting colleagues and managers alike, whilst ensuring company policies and procedures are adhered to at all times. You will work closely with the Warehouse Planning Manager to align labor capacity with forecasted handling volumes and value-added services, while providing short- and long-term labor solutions that maintain the correct skill mix within budget. You will recommend cost-effective solutions to optimize labor utilization across the site and justify investments in longer-term efficiencies. You will ensure all shift briefs are conducted, capturing feedback for combined zone CI initiatives, and oversee all agreed strategic plans (H&S, Technical, Audits, CI), ensuring each zone is actively working towards them. You will ensure all employees are fully trained and consistently operating in line with SOPs, addressing nonconformance as appropriate, and manage all training requirements within the team, including maintaining ‘live’ MHE licenses and prioritizing refresher training. You will conduct weekly performance review meetings, providing insights on current performance, identifying potential risks, and recommending improvements. You will ensure all employees understand their roles in the operation, fostering engagement, creating a strong team environment, and taking full accountability for the team’s actions. You will encourage open communication throughout the team, identify potential risks or opportunities, provide ongoing positive feedback, and act on any feedback received. You will recognize, develop, and nurture talent within the team, actively coaching and mentoring identified employees for future roles. Ensure full compliance with Health & Safety regulations in the workplace by identifying risks and owning corrective actions. Take full ownership of fire safety and evacuation procedures on site.