Job summary Join our friendly team at Glebefields Surgery, a very well respected GP Surgery in Tipton. We are seeking to recruit 2 Receptionists / Administrators further to staff retirement, the successful candidates would be joining a small, friendly team. We have a history of high quality care and good all round service provision to all of our patients. You will act as first point of contact for patients and visitors using the practice. Main duties of the job To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times. To cover the reception desk to deal with patients face to face. Booking, cancelling, and amending patients appointments using Systmone. To maintain a good rapport / relationship between internal and external staff of the practice at all times. To have an overview of the demands and workflow of the Practice during the working day. Ensure the waiting area, reception front desk is kept tidy and ensure forms and patient information is kept stocked up where possible. Effectively signpost patients to services, appropriate to their needs Process and request repeat prescriptions Liaise with clinicians for any patient queries in line with organisation protocols Work with the team of receptionists to cover any of the duties expected of the team About us Glebefields Surgery is a busy practice with a very dedicated team of clinicians, offering a wide range of services to our patients. We are housed within a purpose built Health Centre in Tipton and currently have around 4000 patients. Our practice has been rated good by CQC and we take great pride in delivering quality care to our valued patients. We have a happy and positive team and staff retention is one of our key strengths. We are committed to developing and supporting our staff. Date posted 03 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time, Flexible working Reference number A5682-25-0001 Job locations St Marks Road Tipton West Midlands DY4 0SN Job description Job responsibilities To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times. To cover the front reception desk and deal with patients face to face To maintain a good rapport / relationship between internal and external staff to the practice at all times. To have an overview of the demands and workflow of the Practice during the working day. Ensure the waiting area/reception desk is kept tidy and keep forms and patient information stocked up where possible. Effectively signpost patients to services appropriate to their needs. Process and request repeat prescriptions on the clinical system Liaise with Clinicians for patient queries Work in a team of receptionists to cover any of the duties expected of the team. Scanning, coding and filing post into clinical documentation system. Flexibility to cover reception and administrative tasks. Hours : to be agreed with interested/successful candidates Job description Job responsibilities To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times. To cover the front reception desk and deal with patients face to face To maintain a good rapport / relationship between internal and external staff to the practice at all times. To have an overview of the demands and workflow of the Practice during the working day. Ensure the waiting area/reception desk is kept tidy and keep forms and patient information stocked up where possible. Effectively signpost patients to services appropriate to their needs. Process and request repeat prescriptions on the clinical system Liaise with Clinicians for patient queries Work in a team of receptionists to cover any of the duties expected of the team. Scanning, coding and filing post into clinical documentation system. Flexibility to cover reception and administrative tasks. Hours : to be agreed with interested/successful candidates Person Specification Experience Essential Previous receptionist / administration experience in a similar setting and ideally general practice. The ability to exercise judgment when dealing with patient enquiries / problems. Knowledge of docman and other clinical documentation processes. The ability to manage own workload and act independently. Excellent communication and interpersonal skills Sensitivity and empathy with people from different backgrounds Ability to work without close supervision Ability to use ACCUrx Qualifications Essential Good standard of literacy and numeracy to at least level 2 Excellent computer skills and knowledge of Systmone clinical system or another similar clinical system. Desirable Level 3 qualification in customer service orientated role Medical terminology qualification Person Specification Experience Essential Previous receptionist / administration experience in a similar setting and ideally general practice. The ability to exercise judgment when dealing with patient enquiries / problems. Knowledge of docman and other clinical documentation processes. The ability to manage own workload and act independently. Excellent communication and interpersonal skills Sensitivity and empathy with people from different backgrounds Ability to work without close supervision Ability to use ACCUrx Qualifications Essential Good standard of literacy and numeracy to at least level 2 Excellent computer skills and knowledge of Systmone clinical system or another similar clinical system. Desirable Level 3 qualification in customer service orientated role Medical terminology qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Glebefields Surgery Address St Marks Road Tipton West Midlands DY4 0SN Employer's website https://www.mysurgerywebsite.co.uk/index.aspx?prM88612 (Opens in a new tab)