We are looking for a Workshop Controller to join our Service team. They will cover both our Carlisle & Dumfries outlets, but the role will be based from our Carlisle depot.
Main Responsibilities:
* Responsible for controlling daily scheduling within the Service Departments.
* Primary contact for incoming customer technical and commercial enquiries.
* Ensure jobs have correct information and job stories are ready for invoicing.
* Add suggested repair / PDI / servicing time on all jobs.
* Build culture to actively promote incremental service opportunities and ensure all opportunities are followed up.
* Quote for internal and external service work efficiently.
* Assist Service Manager to ensure customer satisfaction through phone calls to customers.
* Ensure that all manufacturer warranty and Product Improvement Program (PIP) are completed in time.
Attributes we are looking for:
* Ability to lead others, to speak one on one and within a group.
* High level of communication and human relations.
* Able to work under pressure, to work extended hours & weekends when required.
* Agricultural background.
* Solid time management skills in a highly productive environment.
* Ability to analyse and interpret internal reports.
* Basic understanding of financial principles relative to Service Dept operations.
* Ability to use computer apps such as Microsoft Office and internet functions.
* Familiarity with John Deere and competitive products.
* Preferred: 3 years of work experience in Service Department operations.
* Essential: Full UK Driving Licence.
In return we will provide:
* A structured work environment operating as a supportive team
* Ongoing internal training
* Generous holiday allowance including bank holidays
* Company laptop, mobile phone & vehicle.
Job Type & Hours:
* Full time/ Permanent/ Monday – Friday, plus overtime as required & Saturdays on a rota basis.
Location:
* Carlisle & Dumfries depots. Based at Carlisle.
Salary:
* Salary is dependent on experience.
Job Types: Full-time, Permanent
Pay: £40,000.00-£48,000.00 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
Work Location: In person
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