We are currently recruiting for a motivated, reliable, and customer-focused Area Cleaning Manager with proven managerial skills to join a well-established professional cleaning company.
The Area Cleaning Manager will manage the cleaning service delivery by overseeing cleaning team members' site attendance and resolving attendance gaps to ensure service continuity is maintained.
Key Duties and Responsibilities:
1. Accurate processing of payroll timesheets on the CRM system.
2. Manage your team on all aspects of their role, including but not limited to company policies and procedures, ensuring they take ownership of their area of responsibility.
3. Provide regular structured feedback to your line manager.
4. Develop excellent client relationships by working in close partnership with them.
5. Arrange and attend meetings with clients to review existing service and identify new business opportunities.
6. Respond to client requests to deliver an efficient service and manage performance to the required standards.
7. Identify and resolve any client issues in line with the company guidelines.
Ideal Candidate Skills:
1. Experience managing customer relationships, customer success, and service delivery in the cleaning industry.
2. Ability to manage, develop, and motivate your team.
3. Self-motivated with the ability to work flexibly and as part of a team.
4. Experience managing multi-site cleaning contracts, primarily based in London.
5. A high degree of accuracy and attention to detail.
6. Experience working with a CRM system.
7. Excellent time management skills.
Job Type:
Permanent - Full Time
Working Hours:
40 hrs per week - Monday to Friday - minimum three evenings per week, the role is a combination of office and field work. Flexible hours.
Company Benefits:
* Company iPad and mobile.
* Company Car and fuel card.
* Auto enrolment pension.
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