Desktop Support Engineer (SC Cleared)
Our client, a leading global supplier for IT services, requires Desktop Support Engineers with valid UK SC Clearance to be based at their client's office in Bridgwater (Somerset), UK.
This is a fully office-based role.
This is a 6+ month temporary contract to start ASAP.
Day rate: Competitive Market rate
Key Responsibilities
* Front line user facing role which includes troubleshooting multiple issues
* You will have a demonstrable background in a safety critical/high security/high quality industrial environment
* Lead, oversee and update assigned support service requests, incident, change and problem records
* Handle daily technical support activities on desktop support, data network and server management
* Grow clients and communicate to Account Manager by determining new opportunities
* Providing the breakfix support for Desktop, laptops and other components
* Setup desktop computers and peripherals and test network connections
* Install and test desktop software applications and Internet browsers
* Test computers to ensure proper functioning of computer systems
* Support the mobile devices for registering in BES or Intune environment
* Train end users on usage of computer hardware and software
* Trouble shoot the hardware and replace the hardware components ex, Laptop keyboards, Ram
* Develop and manage effective professional working relationships with contractor personnel, co-workers and clients
* Adhere to policies as per corporate manuals and directives
* Extend computer support for systems software and hardware
* Setup computers and install software for various applications and programs
* Interact with staff on desktop problems and their resolution
* Network and connect computers within organization to better communication
* Maintain computer peripheral devices like printers and resolve associated problems
* Level 2 support experience in troubleshooting and fixing Audio Video equipment onsite
* Maintain the devices inside the datacentres and resolve associated problems
Key Requirements
* Should have experience of 3+ years
* Prior experience in Desktop support and executive support
* Excellent knowledge on computer hardware
* Good knowledge on Desktop Operating systems
* Basic knowledge on network management
* Basic Knowledge on Active Directory
* Sound Knowledge on Software deployment through various tools
* Sound knowledge on Application packaging, deployment and troubleshooting
* Possess strong troubleshooting, reasoning and problem-solving skills
* Possess strong experience in handling issues in Windows OS
* Constantly seeks to improve technical knowledge and research new product capabilities
* Sharing Global Threat updates with the cross functional teams to create awareness on as and when basis
* Possess excellent communication and interpersonal skills
* Participate when needed, the project meetings with the customer
* Experience in troubleshooting and fixing audio video equipment
* SC Cleared - Essential
Due to the volume of applications received, unfortunately we cannot respond to everyone.
If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.