Join our UK South Operations team at eCapital, a leading provider of invoice finance solutions. We're seeking a proactive client relationship manager to lead a team and deliver an excellent operational service to clients. Key responsibilities include managing client relationships, identifying opportunities, and determining effective strategies to manage risk. You will also be responsible for leading and engaging a team, undertaking monthly portfolio reviews, and driving team performance. The ideal candidate will have previous experience in the invoice finance industry, credit control, and mentoring and managing credit controllers. They will also possess commercially driven, customer-centric skills with practical and intuitive risk awareness. Additional requirements include good written and verbal communication skills, good listening and problem solving skills, attention to detail, and the ability to manage time effectively. We offer a competitive salary, 25 days holiday, service-related additional leave, and a range of benefits including private healthcare, pension, and bonus scheme. We are an equal opportunities employer and value diversity and inclusion. We are proud of our collaborative and diverse teams and are committed to creating a working environment where every individual can feel safe and empowered to achieve their full potential. Key duties include:
* Lead and engage a team to deliver an excellent operational service to clients within their own allocated portfolios and set targets to achieve this objective.
* Undertake monthly portfolio reviews with your Client Manager ensuring a deep dive approach in reviewing client performance in conjunction to Risk.
* Drive your team's performance (with Line Management of Client Manager) as per the Company and individual targets outlined to you as part of your continued development plan and 1:1 meeting.
* Client Visits and Onboarding Meetings
* Drive Take On Process in collaboration with Sales team and Client Manager.
* On-boarding meetings prior to pay out and ensure all pre-commencement conditions are completed in advance of first payment.
* Where required, be able to review and analyse all data; including but not limited to, all book debt documentation, client or debtor contracts, financial information, including management accounts and Cashflows to make a determination on the risk levels associated with the client.
* Client Complaints – Proactive management of client complaints ensuring they are escalated through appropriate channels or where applicable as per UK Finance complaint policy.
* Funding & Fee Negotiations – Client retention is at the heart of portfolio management. You are to maintain a strong and empathic relationship with all clients. You are to generate a knowledgeable understanding of their funding requirements and where applicable secure their commitment to e-Capital CF by successfully negotiating fees or funding limits. You will be required to have a thorough understanding of eCapital CF client legal documentation
* If required you will be expected to cover your Client Manager in the event of absences in relation to managing client payment requests/uploading of invoices/raising appropriate paperwork for HI and Overpayments.
* Have a knowledgeable, careful, and intuitive risk expertise approach in which to identify and maintain considered and appropriate risk recoveries or exit strategies for each client on behalf of e-Capital CF.
Why join us?
Join one of the fastest growing companies in the Invoice Finance Industry
Listed in the Inc. 5000 fastest growing private companies
Friendly and welcoming team with various social events throughout the year
Career development and option of obtaining professionally recognised qualifications from UK Finance
Starting on 25 days holiday, service related additional leave and feel good days
Competitive pension, death in service benefits and annual bonus scheme
Private healthcare with GP service, optical, dental and wellbeing support
Voted great place to work by the Secured Lender 2022
Unit Incentive programme (subject to eligibility)
Enhanced Maternity and Paternity Scheme (subject to eligibility)
To be considered you will need to demonstrate the following:
* Previous experience within the Invoice Finance/discounting Industry - essential
* Previous experience working in credit control - essential
* Previous experience with mentoring and managing credit controllers would be preferred
* Although not essential, English and Maths at grade A-C/9-4 would be preferred
* Commercially driven, customer centric with practical and intuitive risk awareness
* Ability to undertake numerical analysis and financial interpretation
Desired attributes and behaviours:
* Ability to build rapport swiftly
* Good written and verbal communication skills
* Good listening and problem solving skills
* Attention to detail
* Ability to manage time effectively
* Negotiation skills
* Creative thinking
Additional information:
Full driving licence is required
Our hybrid policy is 4 days a week in the office, 1 day from home
Equity, Diversity, and Inclusion
We are an equal opportunities employer and care about creating working environments and cultures where every individual can feel safe, a sense of belonging and is empowered to achieve their full potential.
We are proud of our collaborative and diverse teams, working together across a mix of different nationalities, ages, accents, race, culture, religion, visible and invisible disabilities, neurodiversity, sexual orientation, gender identity, physical appearance, political opinion, those with caring responsibilities as well as coming from a variety of different socio-economic circumstances and other different personal characteristics and experiences. If you require any reasonable adjustments throughout the recruitment process, please let us know.