Description Alarms Policy Officer Response & Resolution Grade B (£24,222 - £25,626) Permanent Full Time 36.5 hours JCC Bridle Road Merseyside Police is a dynamic, challenging, rewarding place to work: we take pride in everything we do. The best-performing urban Force as graded by HMICFRS to date, our strategy is simply to put the communities of Merseyside first. We have a strong focus on continuous improvement in the areas we’re passionate about: ending Violence Against Women & Girls; tackling Serious Organised Crime & County Lines; strengthening our approach to Diversity & Inclusion; building trust & confidence through Community Engagement. We are a friendly employer with a passion for investing in our people and creating conditions for you to thrive and be your best self. Job Purpose: To provide a comprehensive administration service for the NPCC Intruder Alarms Policy. Knowledge & Experience: A working knowledge of the NPCC Intruder Alarms Policy and all of its requirements. Also knowledge of working procedures of alarm companies and Force Control room Good listening skills and an ability to explain policies and decisions clearly whilst remaining calm and trying to placate customers. Excellent administration, organisation and time management skills, particularly in relation to the management of workload. Working knowledge of Storm, Storm mapping system, Microsoft Outlook and Microsoft Excel, plus good keyboard skills. Proven ability to communicate both verbally and in writing to be able to present information with clarity. Please use the attached JDQ and Leadership Framework when completing your 1000 - word supporting evidence. Please click here for the full JDQ Please click here for the Leadership Framework. Merseyside Police operates a smarter working policy, and our management teams will be happy to talk to you about how we could meet both your flexible working needs and the needs of the role you are applying for. Benefits 25 days annual leave plus 8 bank holidays pro rata increasing to 30 days plus 8 bank holidays after 5 years full service. Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary. Access to on-site gyms – HQ and OCC Option to become a member of the onsite unions. Discounts from various retailers via the Blue Light Scheme Cycle to work scheme. Taskers Salary sacrifice car scheme Hybrid/Agile working (role dependant) Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters. Generous maternity/paternity and adoption leave entitlements. Sick pay provisions Our commitment to Diversity, Equality and Inclusion: Building a workforce that represents our communities is important to us. We aim to attract & keep people with the best skills & highest potential. We want to attract a diverse range of individuals into our force who might not have considered a career with us before. We particularly welcome applications from women and black & ethnic minority candidates. To help us achieve a workforce that represents our communities, we have a dedicated team working to encourage people from diverse communities to build their career with us. They provide support & guidance throughout the application process to candidates from under-represented groups. To find out more about the support on offer from our dedicated Outreach team please click here or contact us at Outreachmerseyside.police.uk