Job Title: Domestic Manager
37.5 hours per week
Permanent
Salary: £37,338 - £44,962 Per Annum
Closing Date: Sunday 16th February 2025
Interview Date: Tuesday 25th February 2025
This post may close early due to high numbers of applications, so you are advised to apply promptly.
All correspondence for this vacancy will be sent by email; please check your account regularly, including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment, and expertise and enjoy the opportunities to make a difference every day.
Careers at George Eliot - 'Where you make a difference'
Main Duties of the Job
The Domestic Manager is responsible for a high quality and efficient provision of Facilities services to patients, employees, and visitors across the site.
The post holder is responsible for ensuring that all aspects of the service are compliant with statutory requirements and best practices, maintaining accreditation to quality management systems.
Work with the other Facilities Managers in achieving standardization of working practices, protocols, and procedures across all sites in terms of Housekeeping Services.
The post holder is a key member of the Facilities Management Team and will be required to undertake projects and other duties in addition to the main sphere of responsibility.
About Us
Here at George Eliot, our vision to 'excel at patient care' takes centre stage. An ever-evolving clinically-led acute service provider, we are on a journey to continually provide high quality, safe, and responsive services delivered by inspiring, friendly, and compassionate staff who share our corporate values which underpin everything we do.
Benefits
On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in-house training and development, buying and selling of annual leave, subsidized restaurant, tranquility garden, and generous subsidized on-site parking.
Job Responsibilities
Main Duties and Responsibilities
Leadership
* Provide leadership to the site team developing future capacity.
* Ensure the delivery of quality standards and targets are met aiming to continually improve performance within the service.
* Provide professional support to the site team and colleagues outside of the department.
* Ensure that all employees in the team are clear about what is expected and are working together in successfully improving services.
* Works closely with the Facilities Management Team.
* Leads specific projects and pieces of work as directed by the Hotel Services Manager.
* Ensure that Housekeeping services are delivered seamlessly across the site.
* Working with the Trust Facilities Manager and the site team to develop a strategy for continual improvement within the service including standardising systems and working practices across Housekeeping.
* Challenge existing practices, ensuring that progressive solutions, which take into account models of best practice, are incorporated into service.
* Provides feedback on those services that are delivered by external contracts, e.g., linen, pest control.
Financial Management
* Delegated responsibility for income and expenditure budgets for area of responsibility.
* Attend monthly budget reviews with the Hotel Services Manager and Finance colleagues to ensure remedial actions are taken to correct any deviations from budget.
* Identify CIP (Cost Improvement Plan) schemes within areas of responsibility and contribute to the delivery of CIP within the wider Facilities Department.
* Assist in the development of business cases for new service developments.
Statutory Compliance & Quality
* Ensure that all services are delivered in accordance with statutory requirements, legislation, and national best practice.
* Ensure that cleaning services are delivered in line with National Standards of Cleanliness and the Trust Cleaning Policy across the site.
* Ensure that waste produced on site is managed effectively in line with Trust Waste Policy, Standard Operating Procedures, best practice, and legislation.
* When required, ensure that ward-based catering is delivered in line with the Trust Food Hygiene Policy.
* Ensure that regular patient satisfaction surveys are undertaken and used to improve the service.
* Assist in the development and maintenance of SOPs, protocols, and policies relating to Housekeeping services.
* Assist in the development and maintenance of department risk assessments and associated database.
* Ensure that all complaints are investigated in line with the Trust Complaints Policy.
* Promote a culture where governance and risk management are seen to be everyone's responsibility.
Communication
* Be the designated site's point of contact for operational issues relating to Housekeeping services.
* Be a point of contact with clinical teams regarding contract requirements, advising on service provision, and liaising with Trust Facilities Managers on any additional arrangements.
* Establish effective two-way channels of communication within the post holder's area of responsibility and the wider Facilities Team.
* Liaising closely with the Monitoring/Training Officer regarding department mandatory training programme.
* Chairs Operational Management Team Meetings.
* An active member of the Facilities Management Team.
* Ensure that good practice is rapidly shared within the Facilities Team.
* Liaise with external suppliers and contractors regularly to ensure high quality and cost-effective service is delivered.
* Prepare performance reports and presentations as required by the Head of Facilities.
Human Resources
* Line management responsibility undertaking recruitment, appraisal, sickness management, performance, and disciplinary related tasks.
* Ensure that mandatory training is completed by all employees.
* Ensure that all employees are appraised annually and a development programme put in place.
* Ensure that employees are aware of and follow departmental and Trust policies taking remedial action where required.
* Leads and delivers change management projects within sphere of responsibility and the wider Facilities Department.
* Undertakes investigations and prepares reports for disciplinary panels.
* Ensures that sickness absence is managed in an effective and timely manner in accordance with Trust policies and procedures.
* Promote a culture where employees feel empowered and accountable for service improvement at local level.
Other Duties
* Lead initiatives and projects as required by the Head of Facilities and Hotel Services Manager.
* Represent the Department/Trust both internally and externally where appropriate at local or national meetings.
* Manage ward-based catering when required.
Relationships
Internal:
Head of Facilities, Hotel Services Manager, Facilities Senior Management Team, Estates Managers, Chief Operating Officer, People and Workforce, Ward Managers, Matrons, and Finance.
External:
Contractors, service providers, patients, and visitors. Other external organisations and agencies.
Person Specification
Qualifications
Essential
* Educated to degree level or equivalent of 5 years experience.
* Business management diploma or demonstrates that level of theoretical knowledge.
* Certificated British Institute of Cleaning Science qualification.
* IOSH Managing Safely.
* Food Hygiene certificate level 4 food safety qualification or equivalent (Advanced Food Hygiene).
Desirable
* Project management qualification.
* Recognised HACCP qualification.
Experience and Knowledge
Essential
* Minimum of 5 years managerial experience with a staff group.
* Budget management.
* Human Resources procedures - recruitment, appraisals, absence management, disciplinary procedures.
* Management of Housekeeping services.
* Knowledge of Health & Safety at Work Regulations, COSHH, and Environmental Health legislation.
* Project management experience.
* Accurate keyboard skills.
* Knowledge of the National Specification of Cleanliness.
* Knowledge of Facilities management within the NHS.
Desirable
* NHS managerial experience.
* NHS procurement processes.
* Auditing and/or monitoring systems.
* Knowledge of Agenda for Change.
* Knowledge of Facilities management within the NHS.
* Knowledge of infection control requirements in the NHS and staff training requirements.
Skills and Abilities
Essential
* Be able to communicate effectively, accurately, and confidently using all methodologies to individuals and groups.
Desirable
* Training individuals and groups.
Personal Qualities
Essential
* Respectful and courteous approach to all staff groups and clients.
* Open door policy for staff to meet with post holder to discuss issues.
* Supportive to service managers.
* Firm and consistent approach on HR issues.
* Ability to work well under pressure and to tight deadlines and providing all necessary analysis/reports to schedule.
* Be an ambassador for the Facilities Directorate.
* Communicate well with service users.
* Communicate well with patients and visitors.
* Professional bearing.
* Ability to communicate effectively with external organisations and Trust representatives at all levels.
* Excellent judgment and negotiation skills.
* Willing and able to facilitate change and motivate others to accept change.
* Approachable and sensitive attitude to staff members.
* Ability to represent Facilities and clearly determine service levels and resources.
Other
Essential
* Well motivated to manage a successful team of staff and promote a positive image of the departments.
* Demonstrate a willingness to engage with staff.
* Be a key member of the Facilities team, leading the team with a hands-on approach.
* Be influential in decision-making processes.
* Willing to act on own initiative.
Employer Details
Employer Name:
George Eliot Hospital NHS Trust
Address:
George Eliot Hospital NHS Trust, College Street, Nuneaton, CV10 7DJ
Any attachments will be accessible after you click to apply.
Job Reference: 230-48361198-TECH-A
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