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Job Introduction
We have an exciting opportunity for a Deployment Manager to join our digital team in Compass Group UK&I. Reporting to the Lead Digital Deployment Manager and aligned to the sector Head of Specialist Projects, you will be responsible for all digital deployments across Business & Industry. You will be the lead advocate for our award-winning digital restaurant solutions, bringing together app, POS, kiosks, AI tray scanning, and many more features under our own Time2Eat brand.
You will work with some of the most prestigious client brands and locations across the UK. Engaging with senior stakeholders and cross-sector operations teams, you will determine and advise on the best digital solutions that excite our customers, driving efficiency and profitability.
As a 'mobile worker', there is a requirement to visit B&I sites and office locations across the UK&I. You will also be expected to attend the office a minimum of one day per week.
You will oversee, plan, and lead multi-site mobilisations, ensuring all stakeholders are aligned and deliver to actions and timescale. You will also work closely with our third-party providers to ensure all deployments are scalable, agile, and delivered at pace.
Responsibilities:
1. Lead SME on deployment of all Compass UK&I digital restaurant omni-channel solutions and their capability, application, and usage across Business & Industry.
2. Work with sector leads, unit mobilisation and operation teams to problem-solve and interpret business needs. Take problem statements and work to deliver a digital solution that enhances the customer experience, delights our consumers, and delivers both sales and performance.
3. Identify and recommend 'best fit' digital solutions for the business operating model.
4. Accountable for the delivery of all digital deployments in sector. Work with the team to ensure all projects are delivered to plan. Manage and mitigate risk, ensuring all accountable stakeholders are aligned and communicated to.
5. Act as senior lead/PM on large or complex mobilisations. Work with senior stakeholders and leadership teams as required. Set clear objectives for the business and ensure all responsibilities are understood and met.
6. Responsible for the upkeep of all central mobilisation and rollout plans, including central deployment schedules and project reporting tools. Support Head of Deployment with reporting requirements.
7. Develop and build processes enabling faster, more agile deployments of our restaurant solutions. Actively contribute to the strategy helping to streamline timeline, process, and overhead for unit teams and clients.
8. Support with the day-to-day management and upkeep of our electronic onboarding portal.
9. Work closely with Product Managers to ensure all product enhancements, developments, and updates are embedded across the existing estate and present in all new deployments.
10. Act as the gatekeeper and point of contact for sector working with Operations teams and support functions. Work with the team to grow relationships, maintain, and establish regular touch points and oversee direct communication processes. Attend sector operational meetings.
11. Manage and build relationships with third-party suppliers to support and enable mobilisations. Plan installations, oversee costs and HSE. Ensure all key milestones are met and aligned to the deployment plan.
12. Work closely with culinary & marketing teams to ensure our digital proposition excites our customers day in, day out.
13. Advise on promotional opportunities and other product features that drive and maintain participation. Work closely with sectors to deploy tactics and tools that maintain interest and drive excitement.
14. Collaborate with Sector Leads and other digital team members to promote the omni-channel products and features. Identify and support any sites with poor performance and low digital adoption.
Experience required:
* Track record in mobilisations and stakeholder management at senior levels.
* Proven operational mobilisation experience - hands-on and ability to work dynamically.
* Experience and track record in Digital Transformation Projects.
* Experienced & enthusiastic in App or Digital Product development/implementation.
* Project management skills with desired experience & qualification.
* Good knowledge of MS Project and associated tools and processes.
* Build rapport and experience in leading a team to success. Must be a great team player.
* Inquisitive, actively contributes and participates - happy to take the lead and use initiative.
* Strong presentation & interpersonal skills.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
* Contributory pension scheme
* Grow your career with our Career Pathways and MyLearning programmes
* Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
* Exclusive travel discounts with TUI, Expedia, Booking.com, and many more
* Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons, and many more
* Up to 44% off cinema tickets to enjoy your favourite blockbuster
* Receive Wow Points every time you spend and use them on a wide range of brands
* Unwind with us with free wellness, mindfulness, and exercise classes
* You can share all discounts and offers with your friends and families
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