Job Opening Title
Technical Services Account Manager
Job type
Non fixed term
The Installed Base BU is in charge of Framatome's nuclear engineering and services for operating nuclear plants, for new build projects, and for installations in the decommissioning phase. The Installed Base BU has more than 60 years of international experience in all types of technologies on more than 380 reactors worldwide. With 4,600 employees in 15 countries, the Installed Base BU has a strong identity and its vision is to: “Deliver innovative products and services by putting our high-level skills to work to guarantee throughout the world a safe and competitive, low carbon source of energy.”
As the Framatome UK business grows, we are pleased to announce a fantastic opportunity to join the UK sales function. Framatome is a globally inclusive and diverse business with our UK and international technical experts. We are seeking a person motivated by diversity of thought, collaboration, and complexity who can deliver value for our client working within our internal business, both within the UK and alongside our 16,000+ colleagues worldwide. The EDF/Technical Service Fleet Sales Manager will report to the EDF Key Account(s) Director (EDF KAD) with a dotted reporting line into our Chemical/Process Engineering Sales function. The key activities form part of the role function:
* Maintaining a positive safety culture and a drive for equity and social value
* Delivering growth across EDF technical services that align with both UK and global core competencies, in line with business targets for the UK
* Delivering technical growth across our nuclear/non-nuclear accounts primarily in the area of Chemical, Process Engineering and potentially other areas
* Supporting and contributing to overseas growth via both importing and exporting capability, products, and services
* Taking ownership of the EDF sub account management process for EDF and coordinating the client relationship management plan
The account manager role is client-facing, finding, positioning, and securing tactical sales opportunities. They will lead and develop a sales team focused on securing orders from existing and new commercial routes to market. In the medium term, they will have the ability to manage a smaller team of junior sales engineers. The role will involve close liaison with colleagues in operations, recruitment, supply chain, legal, and the wider sales/commercial team within the UK and globally.
Generic Responsibilities
* Market review and account planning
* Develop and manage the EDF fleet-sub account plans for prospective and existing clients
* Develop and execute a market coverage plan ensuring Framatome Ltd is present and active at the working level of the EDF client organisation with a focus on power stations
* Relationship management
* Develop and use industry contacts to define opportunities and develop new clients
* In conjunction with procurement, seek and foster relationships with potential delivery partners in line with internal supply chain strategy
* Support with Market Intelligence activities and information systems, including Visit Plans, Visit Reports, CRM Information Systems, Monthly Sales Reports
* Proactively find and pursue project opportunities in the EDF UK technical services, develop client relationships and consultative selling through tactical and/or value proposition development
* Capture manager for fleet services opportunities working with operations/sales/recruitment functions
* Ensure placement of Framatome on approved bid lists with strategic accounts
Profile
Accountabilities:
* Responsible to the EDF Key Account(s) Director for delivering Framatome annual sales targets across the EDF technical services account. These cover both transactional and tactical targets
* Function as capture manager, to develop and influence for new opportunities in conjunction with the sales team, operational management, and recruitment teams in line with Framatome corporate governance processes
* Responsible for building and developing enduring client relationships at the appropriate level to secure sales (delivery and commercial)
* Develop, own and coordinate the EDF technical services sub-account plan with all internal UK and international stakeholders
* As directed by the EDF KAD, establish close working relationships with Framatome's wider UK and international business and sales team (Germany, France, and USA as main countries) to support achieving their sales objectives
* Understand and maintain supply chain relationships
* Maintain Sales CRM to ensure opportunities are tracked and monitored at transactional, tactical, and strategic levels
* Consult with hiring managers & business leaders to understand recruitment/service priorities and requirements to realize future needs, developing and continuously reviewing forward load plans and monitoring performance against objectives
* Develop creative value propositions, in collaboration with operational teams, which align to the needs of our clients drawing on case study information, individual expertise, and by developing original thinking, engaging with the appropriate individuals within the business
* Assist with the recording & reporting of customer KPI’s and formal/informal feedback to measure and monitor team and individual performance
* Maintain and develop a strong network of professionals from across the industry
Skills & Experience
* Embraces equity, diversity, and inclusion and actively promotes within the workplace
* Highly collaborative and a strong communicator breaking down barriers between internal, client, and competitor teams and individuals to create successful outcomes and to share knowledge
* Demonstrable sales experience within a complex stakeholder environment, preferably within nuclear or other highly regulated sectors
* Knowledge and experience of sales essential on a transactional/tactical level
* Understands the national UK salary market in terms of STEM skills base
* Has the ability to develop commercial and financial acumen through following the Framatome commercial governance process
* Has the potential to apply personal drive and ambition to develop transactional sales to tactical sales e.g., via the creation of technical services offering
* Experience of successfully implementing a range of sales and marketing techniques
Must be prepared to travel overseas (occasionally) and to UK power stations
A technical/engineering background is desirable.
Location: Gloucester ideally or, Milton Keynes, Bristol Ipswich/Suffolk based
Ability to have or attain BPSS and CTC security clearance is essential
Job location
United Kingdom
Job family
Standard
Minimum level of education required
Others
Minimum level of experience required
Experienced
Background checking required?
Yes
General information
Framatome is an international leader in nuclear energy recognized for its innovative, digital and value-added solutions for the global nuclear fleet. With worldwide expertise and a proven track record for reliability and performance, the company designs, services, and installs components, fuel, and instrumentation and control systems for nuclear power plants. Its more than 15,000 employees work every day to help Framatome's customers supply ever cleaner, safer, and more economical low-carbon energy. Visit us at www.framatome.com, and follow us on Twitter and LinkedIn. Framatome is owned by the EDF Group (75.5%), Mitsubishi Heavy Industries (MHI – 19.5%), and Assystem (5%).
Reference number
2024-15174
Publication date
1/5/2024
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