Saffron Health Partnership is looking for a Patient Liaison Officer (PLO) to join our patient services team. The position is for 6 months to cover maternity leave working 35 hours a week working Monday to Friday in our Biggleswade and Sandy sites. The role: Answering, navigating and forwarding incoming phone calls, using a complex appointments system, in a large office, with many interruptions. Signposting patients to the most appropriate service. Greeting patients at a busy reception. Providing basic and accurate information in-person and via phone/email. Performing other clerical duties such as emailing, photocopying, and scanning documents. Accepting, issuing, and handing out letters, completed forms, specimen bottles. Advising patients of practice procedures. Handing out dispensed medication to patients when required. Registering new patients. About the Candidate Essential: Excellent communication skills, with a clear and polite telephone manner. Ability to show personal resilience in a fast paced, sometimes challenging environment. Experience of working with the public, being sensitive and empathic in distressing situations. Confidence to work as part of a team and ability to "think on your feet”. Strong IT and administration skills. Providing a professional and effective service to patients. Desirable: Previous experience of working in a reception or administrative role in a GP Surgery. Providing telephone and face-to-face access for patients to book, cancel and check appointments. Experience of SystmOne. About Us We are a long-established surgery with over 22,000 patients. We a very friendly team serving patients from our 3 sites in Biggleswade, Sandy and Langford. The patient services team is made up of experienced and supportive team and led by the patient services manager. Day-to-day support will be given by a team leader. With that in mind, if you would like to be considered for this role please do apply. For an informal chat please contact Sam Herbert at [email protected] Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.