Spirehouse are currently supporting a West Midlands based Housing Association in need of a Resident and Community Engagement Officer.
The Opportunity:
My client in the West Midlands is seeking an experienced resident and community engagement officer on a permanent basis. You will provide a responsive and effective service to influence, engage, listen and assist in activities relating to residents and wider community engagement.
The successful candidate will:
* Adopt an objective and proactive approach to all Resident Engagement, Complaints, Investigations and Safeguarding cases
* To ensure prompt and appropriate responses and resolutions to meet the needs of our residents whilst adhering to regulatory standards
* Signpost residents to external support services where appropriate
* Facilitate and coordinate with other departments as required to resolve any issues arising
* Assist in developing and maintaining key relationships with partners
* Ensuring that all regulatory and consumer standards are met at all times
* Monitor, collate and assist with the production of reports for the Customer Committee as required.
* Receive and process queries by multiple means e.g., telephone/email and in-person
* To be responsive to customer and business needs
Further information:
* Interviews to commence 5th May
* Permanent Position
* £28,350 - £33,600 (Dependant on experience)
* Full-time working pattern...