Sales Support Executive
£25,000 with Bonus
North Liverpool
The Company
A prominent supplier of luxury interior design products both to trade and the general public. They are known for their high-quality products, fast delivery, and commitment to exceptional customer service. Their diverse portfolio ensures they meet the varied needs of their clients with tailored solutions.
Aspion are leading the search for a Sales Support Executive to join their current Aintree-based sales team responsible for looking after their domestic customers.
Job Summary
In this customer-focused role, you will be responsible for supporting residential customers by providing product recommendations, answering queries, and assisting with sales via live-chat, phone, and email. The focus will be on excellent customer service and organisation, ensuring each interaction leads to a positive experience and helps drive sales through warm, reactive engagement.
Key Responsibilities
Provide live-chat, phone, and email support to residential customers, guiding them to the right products.
Follow up with customers who request samples, offering support and helping them through the decision-making process.
Recommend suitable products for smaller residential and commercial projects.
Take occasional orders from commercial customers and support the commercial sales team as needed.
Assist residential fitting inquiries and help connect customers with fitters.
Achieve monthly sales targ...