Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.
As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:
1. Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
2. Specialist community support for children and adults with learning disabilities and autism, including intensive support.
3. Community physical health and well-being services for children and adults.
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.
Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.
Job overview
This is a fabulous opportunity to undertake a Business Administrator Level 3 Apprenticeship whilst learning many key 'on the job' skills. Your role will often be the first point of contact so you'll need the right interpersonal skills and a drive to deliver excellent levels of customer service. You'll need good written and verbal communication skills, the ability to build and sustain good relationships in and outside the team; good attention to detail and computer literacy.
The main function of the Community Mental Health Team is to support service users who require a multi-disciplinary approach and those service users with long-term and stable mental health conditions.
This is a fixed term post for 18 months at Band 2, all LSCFT roles are considered for flexible working.
It is a mandatory element of this role that you undertake the 18 month apprenticeship course, including the End Point Assessment and attend all essential provider training sessions. The course will be delivered virtually and failure to progress as necessary on the course could result in the termination of your post.
Working Pattern (Hours): Full Time
Hours/ Sessions per week: 37.5 Hours per week
In order to be enrolled on this apprenticeship course you must provide evidence of Maths and English Qualifications before interview.
Main duties of the job
Throughout your apprenticeship you will learn valuable 'knowledge, skills and behaviours' that you can put in to practice in the workplace. You will receive full training on the job to support you with the tasks outlined below:
* To deal with telephone enquiries, taking and conveying messages appropriately.
* To sort incoming mail and prepare outgoing mail for posting.
* Make appointments and give non-clinical advice as directed, taking necessary action for the call to be handled as quickly and efficiently as possible.
* Liaise regularly with secondary care staff, laboratories and GP surgeries to obtain patient test results and where necessary receive and maintain database of pathology lab reports ensuring they are correctly assigned to patients and chase up any outstanding reports not received.
* Receive and handle information regarding referrals to the service and deal with them within Trust or departmental timescales.
Person specification
Education/Qualification
Essential criteria
* Willingness to work towards level 3 business admin apprenticeship.
* GCSE Maths and English A-C / 4+ or equivalent.
Desirable criteria
* Business admin Level 2.
Knowledge
Essential criteria
* Knowledge of Microsoft Office or similar and excellent keyboarding skills.
Desirable criteria
* Experience of administration work and systems.
* Experience of administration of an integrated database system.
* Experience of a customer care services environment.
Skills and abilities
Essential criteria
* Excellent written communication skills.
* Excellent verbal communication.
* Good organisational skills including ability to prioritise tasks and use own initiative.
* Ability to pay attention to detail and produce accurate work.
* Adaptability and flexible approach.
* Ability to prioritise own workload and work to defined timescales.
* Ability to prioritise correspondence and ensure critical information is stored in an effective manner.
Please ensure that you read the person specification attached below as your application will be measured against this document. Applications from job share partners are welcome and other forms of flexible working will be considered for all posts.
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