Job summary An exciting opportunity has arisen for a well motivated and experienced individual to join us at Independant Health Group as a Quality and Governance Assistant. This is a new role to lend support to our Quality and Governance team based at our head office in Peasedown St John. The role is for 30 hours per week, Monday to Friday, and will include both office-based and remote working. We are hoping to commence this role in January 2025. We are a small and friendly team who strive to offer flexibility and career progression to our staff. In addition to a competitive salary, Independent Health Group offers an employer pension contribution of 6% of your earnings. We also offer 25 days annual leave, a day off for your birthday (if it falls on one of your working days), bank holidays, plus the option to buy up to a further 2 weeks of annual leave. We regret that we are unable to sponsor working visa's at this time so applicants will need to have the right to work in the UK. Main duties of the job The Quality and Governance Assistant is an integral role within the Quality and Governance Team. The post-holder will provide day to day assistance to enable the delivery of the quality and governance strategy and work programme, including maintaining compliance with all statutory and regulatory requirements. You will support the Head of Quality and Governance and the wider team to effectively maintain, further develop, and monitor the clinical quality and corporate governance systems and processes across the business. You will provide general support to all the functions within the portfolio as agreed with the Head of Quality and Governance. About us Independent Health Group really is a values-based organisation. - Patients come first. - Excellence through continuous improvement. - Teamwork underpins all we do. As a result, we really make a difference to patients by delivering excellent out-of-hospital surgery in the community, closer to peoples home. Working for a small/medium-sized enterprise is quite different to being part of a large acute trust. We adhere to the same high standards of clinical care and governance but can be more fleet of foot. It also requires us to be more versatile. Everything we do is about people: those we care for, and those who work for us. Our staff believe that patients are our top priority, feel the care we offer is good enough for their friends and family and would recommend us as a place to work. We were set up in 2004 by Dr Matthew Wordsworth with the aim of offering patients the choice of being treated out of hospital, closer to home. Our aim was to be a leading provider of community-based diagnostic and treatment services of the highest quality, where patients always come first. In the summer of 2022 we have proven this, with our Outstanding CQC rating Since 2004 we have grown the range of services we offer, and the sites we work from, but we still believe that Independent Health Group offers you an opportunity to make a real difference to patients care and treatment. We pride ourselves on the quality of care we offer our patients. Date posted 07 October 2024 Pay scheme Other Salary £27,000 a year pro rata, plus discretional 5% bonus Contract Permanent Working pattern Part-time Reference number U0043-125 Job locations 8 The Office Village Bath Business Park Peasedown St John BA2 8SG Job description Job responsibilities Duties and Responsibilities: To organise and provide administrative support/agenda /preparation/minutes/ action log to manage the business cycle of all quality and governance related meetings and other meetings relating to patient safety events, complaints, and concerns. To maintain a central log to enable tracking and monitoring of work streams and to assist with the monitoring and production of key KPI reports in line with external contractual requirements and departmental KPI monitoring. Use their initiative to plan time effectively and prioritise all incoming work daily, including responding quickly, appropriately and communicating clearly in relation to urgent/important and unpredictable issues. Support the Quality and Governance Team with the delivery and embedding of quality improvement processes and best practice across the organisation. Maintain oversight and continue the development of the systems for management all organisations policies, clinical procedures and standard operating processes, NICE and patient safety alerts. Supporting the Head of Quality and Governance to oversee the assurance for all statutory, legal, and regulatory requirements across the business. Working with the Head of Quality and Governance to gather assurance to maintain compliance with CQC registration requirements including uploading information to the CQC portal and the implementation of any action plans following internal quality assurance visits or CQC inspections. Support the systems to monitor the delivery of the annual clinical audit programme and improvement plans where best practice standards have not been achieved. Working with the Quality and Risk Co-ordinator support the management of incidents and responses to patient concerns and complaints in line with best practice. To draft correspondence as directed by Head of Quality and Governance. Assist with the development of corporate templates and how to guides to support the embedding of the NHS Patient Safety Incident framework. Support the development and maintenance of the quality/governance content on share point and the business external website. Collate and assist with the production of information for regular reports within the business cycle to internal groups and committees and external commissioners and other stakeholders. Prepare reports and information requested by the Head of Quality and Governance as required. Maintain effective communication networks at all levels across the business and with external partners to facilitate the effective function of the Team. To liaise with the patient or families to arrange meetings. To exercise discretion and always maintain confidentiality. Liaise with external partners and agencies to ensure compliance with national, contractual, and local healthcare standards. Facilitate staff induction and training and development sessions on quality, patient safety and governance processes. Job description Job responsibilities Duties and Responsibilities: To organise and provide administrative support/agenda /preparation/minutes/ action log to manage the business cycle of all quality and governance related meetings and other meetings relating to patient safety events, complaints, and concerns. To maintain a central log to enable tracking and monitoring of work streams and to assist with the monitoring and production of key KPI reports in line with external contractual requirements and departmental KPI monitoring. Use their initiative to plan time effectively and prioritise all incoming work daily, including responding quickly, appropriately and communicating clearly in relation to urgent/important and unpredictable issues. Support the Quality and Governance Team with the delivery and embedding of quality improvement processes and best practice across the organisation. Maintain oversight and continue the development of the systems for management all organisations policies, clinical procedures and standard operating processes, NICE and patient safety alerts. Supporting the Head of Quality and Governance to oversee the assurance for all statutory, legal, and regulatory requirements across the business. Working with the Head of Quality and Governance to gather assurance to maintain compliance with CQC registration requirements including uploading information to the CQC portal and the implementation of any action plans following internal quality assurance visits or CQC inspections. Support the systems to monitor the delivery of the annual clinical audit programme and improvement plans where best practice standards have not been achieved. Working with the Quality and Risk Co-ordinator support the management of incidents and responses to patient concerns and complaints in line with best practice. To draft correspondence as directed by Head of Quality and Governance. Assist with the development of corporate templates and how to guides to support the embedding of the NHS Patient Safety Incident framework. Support the development and maintenance of the quality/governance content on share point and the business external website. Collate and assist with the production of information for regular reports within the business cycle to internal groups and committees and external commissioners and other stakeholders. Prepare reports and information requested by the Head of Quality and Governance as required. Maintain effective communication networks at all levels across the business and with external partners to facilitate the effective function of the Team. To liaise with the patient or families to arrange meetings. To exercise discretion and always maintain confidentiality. Liaise with external partners and agencies to ensure compliance with national, contractual, and local healthcare standards. Facilitate staff induction and training and development sessions on quality, patient safety and governance processes. Person Specification Experience Essential Previous administrative role in a healthcare provider organisation Experience of working to policies and procedures. Understanding of quality, patient safety and governance Desirable Experience in project management and change management. Knowledge of CQC standards, clinical governance frameworks, and risk management Knowledge and Skills Essential Excellent analytical, communication, and interpersonal skills. Experience of managing challenging and sensitive patient enquiries on the telephone with the ability to remain calm, resilient and applying tact and empathy Excellent written skills Exceptional attention to detail and a commitment to high standards. Ability to work to deadlines and prioritise own workload. Excellent IT skills. Qualifications Essential Good general education to GCSE or equivalent, including Mathematics and English Desirable Certification in quality management or clinical governance. Incident Management training. Personal Competencies Essential Able to work on own initiative, but aware of own limitations. Able to work under pressure and remain calm. Able to identify own learning needs. Flexible and adaptable to change. Enthusiastic can-do attitude. Compassionate and sensitive attitude to patients and staff affected by adverse events. A curious mind-set that underpins the continuous drive to challenge the status quo for achieving better outcomes and improvements for both patients and staff Person Specification Experience Essential Previous administrative role in a healthcare provider organisation Experience of working to policies and procedures. Understanding of quality, patient safety and governance Desirable Experience in project management and change management. Knowledge of CQC standards, clinical governance frameworks, and risk management Knowledge and Skills Essential Excellent analytical, communication, and interpersonal skills. Experience of managing challenging and sensitive patient enquiries on the telephone with the ability to remain calm, resilient and applying tact and empathy Excellent written skills Exceptional attention to detail and a commitment to high standards. Ability to work to deadlines and prioritise own workload. Excellent IT skills. Qualifications Essential Good general education to GCSE or equivalent, including Mathematics and English Desirable Certification in quality management or clinical governance. Incident Management training. Personal Competencies Essential Able to work on own initiative, but aware of own limitations. Able to work under pressure and remain calm. Able to identify own learning needs. Flexible and adaptable to change. Enthusiastic can-do attitude. Compassionate and sensitive attitude to patients and staff affected by adverse events. A curious mind-set that underpins the continuous drive to challenge the status quo for achieving better outcomes and improvements for both patients and staff Employer details Employer name Independent Health Group Address 8 The Office Village Bath Business Park Peasedown St John BA2 8SG Employer's website https://www.ihg.org.uk/ (Opens in a new tab)