Director, Port Services
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Royal Caribbean Group’s Port Services Team has an exciting career opportunity for a full time Director, Port Services APAC reporting to VP Port Services.
Position Summary:
The Director of Port Services APAC has overall operational and financial responsibility for all Guest Port Services and Port Operations in the assigned regions: Northeast Asia, Southeast Asia, Australia, New Zealand and Pacific. This position leads the team of Port Operation Managers and Account manager(s) to manage all port agencies and the ground handlers in the APAC region, ensuring that all port and ship services for the Royal Caribbean International and Celebrity Cruises brands are achieved in a timely and professional manner according to established department and corporate standards.
Essential Duties and Responsibilities:
* Develop goals, strategies and optimum approaches for overall operations.
* Collaborate with Department senior management to craft department strategic goals and objectives for both areas of Operations.
* Manage Port Ops and GPS team to ensure the port readiness for call or turn operations and identify the development plan to ensure company standards and guests experience is properly achieved and exceeded.
* Leads port development and readiness requirements and vetting needs in Asia and work with Destination Development in order to support company’s strategic and sustainable growth.
* Oversees all Port related projects and acts as a liaison between various departments.
* Ensures team is developing turnaround programs and contingency planning in relevant ports.
* Has direct interaction with senior level shipboard management executive team in planning turnaround operations.
* Travels to turnaround locations to oversee pier and airport operations and to perform site inspections for planning purposes (approximately 40% travel).
* Monitors and evaluate turnaround operations through site inspections, Brand Quality Audits, shipboard reports and guests feedback.
* Leads the local team and cooperates with HQ GPS, Global Security, Public Health, hotel teams to develop the customized and optimized check in/boarding process for the Asia market.
* Maintains a good-standing relationship with port authorities and relevant government entities.
* Identifies and enacts process improvements to improve operational efficiencies.
* Represents and speaks for the best interest of the company and the industry on behalf of Royal Caribbean Group as required.
* Leads the Port Ops and GPS Team to explore and identify the operational improvements and financial opportunities.
Emergency and Crisis Management:
* Responds to crisis involving ships operations.
* During emergency or abnormal operational situations, takes a lead role in actively finding solutions to issues and challenges.
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