As an On-site IT Support Engineer, you will be part of the most recognisable, client-facing team and responsible for assisting 1st, 2nd, project, and all other teams to solve technical problems that require onsite support. You will be needed also to perform any scheduled site visits as well as providing remote support when required. You will be also responsible for reviewing the work completed by all other teams to best manage their time and the client’s expectations. Your Responsibilities Always provide excellent customer experience Provide a proactive escalation point for 1st and 2nd Line Support teams as and when required to resolve Work to resolve and respond to issues based on agreed customer SLAs Ensure client communication is prioritised Provide on-site support to resolve client issues (such as onsite support, project support/assistance, system deployment, etc) Take time to review user and ticket history before attending to any escalated request Conduct in-house IT support for internal users as and when required Set up new equipment (PCs / Laptop / Mobile / etc.) for new users. Install, test, and monitor servers and firewalls Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more. Undertake any other duties as requested by the Helpdesk Manager, Operations Director, or Managing Partners. Your Attributes Knowledge and understanding of IT infrastructure solutions Ability to engage meaningfully with all stakeholders Solid technical background with an ability to give instructions to a non-technical audience Great organisation and problem-solving skills Confidence to build relationships and deal with variety of situation Comfortable supporting a wide variety of technology, from virtualisation, ideas about backup, MS Exchange, Active Directory and Office 365, to virtual environments, networks, and storage. Experience working on Firewalls (SonicWall)/ Switches and Servers (HP) and CISCO CCNA certification is an added advantage. Should be flexible working as 1 st line/2 nd Line engineer. Good Customer Service skills. On call when required. The Package Competitive salary (dependent on your experience) Private Medical Insurance Part of a happy team that is focused on providing great support Exposure to multiple clients and technology A mobile phone allowances Variety of team events An employee referral bonus Paid time to volunteer for charity work or take part in not-for-profit activities Professional development and training This is an exciting opportunity to join a hugely successful company that always works with the latest technology and strives for excellence. Therefore, if you feel you are ready to make a real difference and have the right attributes for this role, have the ambition to excel, please apply.