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Customer Operations Specialist (French, German or Spanish), Greater London
Client: GoCardless
Location: Greater London, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 545097523ed2
Job Views: 6
Posted: 01.03.2025
Expiry Date: 15.04.2025
Job Description:
The role
You will be a point of contact for GoCardless users and partners, resolving their queries, improving their onboarding experience, and helping them to navigate the GoCardless product. You’ll also be verifying new accounts to ensure they meet the guidelines and are able to transact safely on the GoCardless platform.
You will be speaking to English-speaking, and French (and/or German and/or Spanish) clients on a daily basis. You’ll also be collaborating with internal teams such as Payment Operations, Engineering, Customer Success, and more.
In doing this role, you’ll develop a thorough understanding of financial services, particularly in bank payments, direct debit, and open banking. Here, you will have the opportunity to grow with a business that’s looking to pioneer a new age of payments. Furthermore, you’ll become an expert in all things SEPA.
As a Specialist your role will be more than just helping customers; you’ll be working to improve processes, help team mates work together to meet common goals, and work with management to boost customer satisfaction & experience. You’ll also be needed to help de-escalate situations and help to find solutions to escalations.
We work with tools such as Zendesk, Slack, Jira, and more, so if you’re familiar with those - you’ll be ready and set.
What excites you
* Helping people grow their businesses and client bases
* Investigating problems and solving them efficiently with team work
* Working in a diverse team, with some office time to collaborate
* Speaking your languages on a daily basis
* Growing and developing your career proactively
What excites us
* Stellar communication skills both externally and internally
* Proactive mindset, not afraid to investigate first, then ask
* Tech-savviness & ability to learn complex ideas quickly
* Experience in using Zendesk, Slack, and Jira
* Native/Fluent English speaker & French (and/or Spanish and/or German)
* Eagerness to bring ideas to and improve internal processes
* Positive mindset to change
* Understanding of Compliance/KYC
(some of) The good stuff
* Wellbeing: stay healthy with dedicated support and medical cover
* Work away scheme: you can apply to work away from your country of residence for up to 90 days in any 12 month period (in accordance with our work away policy)
* Adaptive Working: Our hybrid workplace model fosters collaboration and flexibility, with in-office days determined at team level
* Equity: all permanently employed GeeCees receive equity so we can share in the success we achieve together
* Parental leave: to suit everyone embarking on life's great adventure
* Time off: generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)
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