Nottingham University Hospitals NHS Trusts
An exciting job role has been created to become an integral member of the Radiology Team. The post holder will be expected to coordinate ED and inpatients radiology referrals and manage the Virtual ward referrals for Radiology. They will work in collaboration with the Radiologists and Radiographers, organising patient flow within Radiology to ensure timely access and resolution of queries which may affect patient flow across the whole department. They will work on a rotation to provide service cover across 7 days.
Main duties of the job
To assist in the efficient running of the Radiology Department by liaising with wards, ED, theatres, and porters to ensure patients arrive in a timely manner and are correctly prepared for imaging. The post holder will support the Radiographer team leader and Radiology registrars by performing non-clinical tasks which will release radiographer and registrar time to support scanning and reporting of the patients.
They will take actions to avoid delays such as contacting wards to establish patient status and readiness for the scan, explaining what is required.
A proactive approach is required to pre-empt delays by using their knowledge and understanding of Radiology as well as the Virtual Ward pathway and hospital systems such as CRIS/Medway and Nerve Centre in order to monitor patient flow and identify issues.
Job responsibilities
1. To have an overall understanding of what patients are waiting for and proactively address delays by liaising with the relevant referring ward/area.
2. Have an awareness of capacity within each area to ensure patient flow is as smooth as possible and reduce situations of patient build-up and poor utilisation of the scanner.
3. Take responsibility for answering hospital calls regarding in-patients to a central Radiology number including calls from referring clinicians and give proactive advice, problem solving and escalating as appropriate.
4. Answer all queries regarding scan times and results availabilities for all in-patients attending Radiology.
5. Liaise with wards to discuss patient preparation for scan and ascertain if the patient is ready, alerting any issues which may affect patient flow to the Senior radiographer in the relevant modality.
6. Place patients onto Nerve Centre portering and contact the porters to discuss any patients that do not attend within 30 minutes of requested time. Escalate to site matron/Radiology Bronze contact as necessary.
7. Communicate rejections of radiology requests to the wards, entering also on Nerve Centre.
8. Gather any additional information required by the Radiology Team to enable good patient flow and effective utilisation of key scanning equipment.
9. Assist with the management of patient pathways by giving clinicians relevant information to enable pathway progress.
Person Specification
Qualifications
* 5 GCSEs or equivalent grade C and above
* NVQ3 Administration related subject
* NVQ level 2 in administration related subject
Experience
* Has had patient centred administration experience
* Shows experience of managing own workload
* Excellent customer and communication skills
* Can work in a pressured environment
Communication and relationship skills
* Excellent telephone manner
* Demonstrates good teamwork
* Clear listening, written and oral communication skills
Analytical
* Understanding importance of instruction and written procedures
Organisational
* Able to coordinate workload
* Knows how to prioritise
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Nottingham University Hospitals NHS Trusts
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