Are you a customer service champion with aspirations to provide best-in-class service within a leading business in the energy sector? Our client is currently recruiting for a Customer Service Assistant, with an impressive remuneration and benefits package and hybrid working, to join them on a permanent basis. The business is growing rapidly, working with various stakeholders at a local level to reduce costs, carbon emissions and overall consumption by overseeing the development and production of innovative energy solutions for customers. You will report to the Head of Customer Experience, offering you ample development opportunities and the ability to grow within the business. You are certainly a dynamic person, taking it as your duty to provide first-class communications to all who you encounter. Tasks include but are not limited to: - Proactively providing outcomes for all incoming correspondence - Implementing new systems to constantly better the service for customers - Assisting in the production of documents and communications - To deal with complaints in a timely and measured manner - To oversee coordination and representation of updates and reports to the wider business - Investigation and reconciliation of accounts and meter reading and to take respective action You will certainly have experience in customer service, probably from a call centre or helpdesk environment. You will be literate in various IT systems, being especially proficient in Microsoft Office, and your communication style both written and verbal will be second to none. Experience in logistics would also assist to ensure you thrive within this role. Culture is extremely important for this client - they foster an incredibly inclusive environment, and therefore expect their employees to feel a genuine sense of ownership over their work. You will certainly have an interest in the industry, and be willing to contribute to the overall success of the department, as opposed to fading into the background. If you are passionate about customer service, and would thrive in a business that celebrates the ideas and solutions that you bring to the table, apply now Job Ref. S09 About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group