Portsmouth
Rivers Casino Portsmouth
3630 Victory Blvd.
Portsmouth, VA 23701, USA
Responsible for managing the work activities of environmental services personnel.
Supervisory Responsibilities:
Duties/Responsibilities:
* Adheres to standards and operating procedures as outlined in the Casino EVS Manual.
* Maintain an inspection program for all EVS responsible areas.
* Be familiar with and ensure safe and proper use of all equipment and chemicals.
* Maintain a safety program to ensure all Team Members have a safe work environment.
* Control supplies and inventory in the department. Frequently update yourself on new products and materials for continuous operational improvement.
* Conduct the approved departmental training program to ensure all Team Members are properly trained to their assigned task.
* Ensure all Team Member performance appraisals are completed in a timely manner and appropriate feedback is administered.
* Conduct inspections on all casino and non-gaming EVS areas daily.
* Fill all reasonable guest requests or place guests in contact with appropriate person for assistance.
* Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
* Address Team Member questions and concerns.
* Develop, implement, maintain, and monitor an effective team member relations program through effective communication.
* Hires, trains, coaches, assess and review the job performance of subordinates including both non-exempt and exempt team members.
* Continue professional development of self and subordinates as well as assist all team members with career planning and counseling as needed.
* Maintain a high level of professional appearance, demeanor, ethics and image of self and subordinates.
* Conduct and attend all regular departmental meetings as well as other related meetings.
* Completes necessary reports in a timely manner to meet deadlines.
* Ability to adjust or balance the size of staff daily to maximize productivity or control labor costs without sacrificing customer service.
* Ability to identify circumstances or incidents that require the notification and/or approval of others.
* Ability to work flexible shifts and days of the week, including holidays.
* All other duties as assigned.
Minimum Education and Experience Requirements:
* 2-3 yrs. experience or equivalent in custodial trade.
* High school diploma or general education degree (GED).
* Must be at least 21 years of age.
Certifications, Licenses, and/or Registrations:
* Gaming license/registration as required by jurisdiction(s).
Knowledge, Skills, and Abilities:
* Must have knowledge and experience in management/supervision.
* Must have excellent guest service, interpersonal and organizational skills.
* Must be able to work flexible hours including evenings, weekends, and holidays.
* Ability to communicate with Team members and guests.
* Ability to successfully fulfill the pre-employment process.
* Ability to obtain and maintain all necessary licensing.
* Must possess training and problem-solving skills.
Physical Requirements:
* Regularly required to see, talk, and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk.
* Must occasionally lift to 35 pounds.
* Frequently required to stoop, crouch, stand, reach or kneel.
* Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.
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